Laboratory Service Manager

GENERAL SUMMARY:

Assists the Laboratory leadership in managing laboratory services staff and non-technical daily operations of the Clinical Laboratory, including the Reference Laboratory, Essential Services Laboratory, Physician Office Laboratories and Patient Service Centers.

PRINCIPAL JOB FUNCTIONS:

1. *Commits to the mission, vision, beliefs and consistently demonstrates our core values.

2. *Supports the vision and goals of Bryan Medical Center (BMC) and adheres to established best practices (AIDET, Rounding, thank you notes, 5/10 Rule, etc.).

3. *Works collaboratively with the assistant managers to ensure that meaningful leader/employee rounding is completed according to span of control expectations.

4. *Responsible for the recruitment, selection, orientation, supervision, coaching, mentoring, retention and evaluation of assigned staff; implements cross-training of duties as needed; coordinates training for all non-technical staff members.

5. *Develops, implements, and analyzes adherence to organizational and service/department specific standards of care and policies and procedures.

6. *Conducts timely staff performance appraisals ensuring staff competence while emphasizing staff retention strategies through coaching and individual development.

7. *Ensures adequate staff scheduling within the department to ensure quality patient care and meet productivity benchmarks.

8. Maintains productivity benchmarks and looks for continuous improvement in operations and utilization of resources.

9. *Provides and encourages educational opportunities and application of those skills for laboratory services staff based upon regulatory requirements, organization and service/unit requirements, and individualized employee needs/expectations.

10. *Develops and initiates service/program activities congruent with organizational goals.

11. *Accountable for quality of patient care, physician satisfaction and employee satisfaction; facilitates a multi-disciplinary and collaborative approach to interdepartmental problem solving.

12. *Promotes interdisciplinary and interdepartmental collaboration to optimize efficient and effective patient-centered care delivery.

13. *Ensures courteous, knowledgeable service to patients, staff and visitors; continually updates and educates staff on appropriate patient care, client service and laboratory issues.

14. Collaborates with laboratory leadership to resolve management and operational issues.

15. *Ensures non-technical staff compliance for all BMC facilities with all hospital, state, and federal regulations, including but not limited to: Occupational Safety and Health Administration (OSHA), CLIA (Clinical Laboratory Improvement Amendments), College of American Pathologists (CAP) and Association for the Advancement of Blood and Biotherapies (AABB).

16. *Supports coordination, preparation, and participation in inspections for all facilities.

17. *Assumes primary responsibility for non-technical department operations within BMC and off-site patient service centers.

18. Assists in ensuring accurate test results are available to nursing units, physicians and outreach clients in a timely manner; assists Laboratory Director as liaison to nursing units and physicians.

19. *Ensures adequate and appropriate supplies are used for employee safety.

20. *Coordinates quality assurance duties by monitoring key processes that pertain to laboratory services and supports the laboratory's Quality Management System (QMS).

21. *Oversees the departmental budgetary procedure to ensure proper operational and capital planning, appropriate and efficient use of resources, and consistent compliance to budgetary and fiscal controls.

22. Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise.

23. Participates in and/or leads meetings, committees, strategic planning and department projects as assigned.

24. Performs other related projects and duties as assigned.

(Essential Job functions are marked with an asterisk "*." Refer to the Job Description Guide for the definition of essential and non-essential job functions.) Attach Addendum for positions with slightly different roles or work-specific differences as needed.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of organizational and human resource management standards and practice.

2. Knowledge of performance improvement, budgetary and financial methods and practices.

3. Knowledge of management and leadership principles and practices.

4. Knowledge of clinical laboratory test protocols, equipment, and processes.

5. Knowledge of computer hardware equipment and software applications relevant to work functions.

6. Skill in conflict diffusion and resolution.

7. Ability to communicate effectively both verbally and in writing.

8. Ability to perform crucial conversations with desired outcomes.

9. Ability to establish and maintain effective working relationships with all levels of personnel and medical staff.

10. Ability to problem solve and engage independent critical thinking skills.

11. Ability to maintain confidentiality relevant to sensitive information.

12. Ability to prioritize work demands and work with minimal supervision.

13. Ability to make operational and management decisions in response to changing conditions.

14. Ability to develop and maintain written policies and procedures, memoranda, and performance evaluations with measurable behaviors.

15. Ability to lead multi-disciplinary teams and work as a team member.

16. Ability to be available for technical issues daily and during after hours, holidays and weekends.

17. Ability to maintain regular and punctual attendance.

EDUCATION AND EXPERIENCE:

Bachelor of science or allied health degree required. Master's degree in healthcare administration, clinical laboratory science or related field preferred. Three (3) years previous supervisory experience and/or managerial experience in a clinical laboratory required.

PHYSICAL REQUIREMENTS:

(Physical Requirements are based on federal criteria and assigned by Human Resources upon review of the Principal Job Functions.)

(DOT) - Characterized as sedentary work requiring exertion up to 10 pounds of force occasionally and/or a negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects, including the human body.

Must be able to distinguish and discriminate between colors.