Workers Compensation - Clinical Liaison

1.0 FTE, Full-Time, Salaried

Summary

The Mary Free Bed Workers' Compensation - Clinical Liaison plays a crucial role in ensuring excellent care for injured workers at Mary Free Bed. Serving as a liaison between employers, employees, insurance carriers, and Mary Free Bed providers, their primary responsibility is to ensure the smooth flow of information and coordination of care. This position requires collaboration with diverse teams and stakeholders to ensure optimal patient outcomes and provide exceptional experiences for referral sources within the workers' compensation industry.

Essential Job Responsibilities

* Coordination of Care: Work with the MFB admissions team to manage acute care hospital referrals. Support transitions to the next level of care, including inpatient, home, and outpatient settings in collaboration with external workers' compensation decision-makers.

* Communication: Serve as the primary point of contact for external parties such as workers' compensation nurse case managers and adjustors. Coordinate communication with internal teams such as MFB care management, clinical teams, and patient service coordinators to ensure timely access to evidence based medical care. Ensure external parties receive clinical documentation and updates in timely manner.

* Referral Development: Cultivate and maintain strong relationships with referral sources including acute care hospitals, external case managers, and insurance partners. Identify new referral opportunities and collaborate with the admissions and marketing teams to promote Mary Free Bed's workers' compensation services. Track referral trends and provide feedback to enhance service delivery and increase referral volume.

* Patient and Family Interaction: Engage with injured workers and their families throughout the care process to provide support and information as needed, in alignment with the full workers' comp care team.

* Admissions Facilitation: Oversee the admissions process to Mary Free Bed, including obtaining necessary pre-authorizations and completing pre-admission documentation as needed - supporting the admissions team.

* Customer Service: Collaborate with all MFB network partners to address issues and facilitate referrals to the appropriate level of rehabilitation. Build relationships with catastrophic external case managers to optimize customer experience and referral generation.

* Insurance Captive: Participate in case review, consultation, and clinical oversight of injured workers within the Specialty Risk-Transfer program.

* Maintains a high level of current knowledge about each referral source and the associated patient populations.

* Completes other duties as assigned.

* We'll embrace all people by:

• Treating everyone with dignity and respect.
• Opening more doors to opportunity for others to succeed.
• Growing talent and people.
• Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
• Taking action against discrimination.
• Honoring our differences and how we collaborate.
• Educating staff, patients and the communities we care for.
• Restoring hope and freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

* Degree in nursing, physical therapy, occupational therapy, social work, speech therapy or athletic training.

* Valid driver's license with no restrictions.

Preferred Job Qualifications

* Experience as a liaison or working autonomously

* Experience in a clinical or healthcare setting

* Thorough understanding of the Workers Compensation industry

* Able to respond to highly variable workload demands

* Strong communication and interpersonal skills

* Ability to work collaboratively with diverse teams and stakeholders

* Excellent organizational and problem-solving skills

Physical Requirements for Essential Job Qualification

Levels:

* None (No specific requirements)

* Occasionally (Less than 1/3)

* Frequently (1/3 to 2/3)

* Majority (More than 2/3)

Remain in a stationary position: Majority

Traverse or move around work location: None

Use keyboard: Frequently

Operate or use department specific equipment: None

Ascend/Descend equipment or ladder: None

Position self to accomplish the Essential Functions of the role: None

Receive and communicate information and ideas for understanding: Frequently

Transport, position, and/or exert force:

• Up to 10 pounds: Occasionally
• Up to 25 pounds: _____
• Up to 50 pounds: _____
• Up to 75 pounds: _____
• More than 100 pounds: _____
• Other weight: Up to___ pounds _____
• Other: _____

Consistent with the Americans with Disabilities Act (ADA), it is the policy of Mary Free Bed Rehabilitation Hospital to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Talent Acquisition team at recruitment@maryfreebed.com.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.