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Patient Care Coordinator

Ottobock
life insurance, flexible benefit account, paid time off, 401(k)
United States, Arizona, Phoenix
Aug 04, 2025
Start from: 08/11/2025
Company: Otto Bock Patient Care, LLC
Department: Clinical
Location: Phoenix, AZ
Type of position: Full-time
Remote possible: On-site
Job ID: 7936
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Summary Statement

Artificial Limb Specialists has served prosthetic patients in Arizona for decades. Known for our personal touch, clinical expertise, and community involvement, we've built a reputation for care that goes beyond the device. Today, as part of Ottobock.care, we continue that legacy-combining the strength of a global innovator with the relationships and responsiveness of a local clinic. When you join Ottobock.care, you're not just starting a job. You're becoming part of a movement that is redefining what's possible in patient care.

We are currently seeking a Patient Care Coordinator (PCC) at our Phoenix, AZ location. Our PCCs are the backbone of each patient visit, ensuring that scheduling, documentation, and day-to-day operations run smoothly. From greeting patients to managing clinic logistics, you play a key role in delivering a positive care experience.

Duties & Responsibilities
  • Provide administrative support of the front desk at various locations by answering telephones, taking messages, routing calls, or notifying appropriate individuals.
  • Effectively schedule and/or modify patient appointments.
  • Ensure customers receive the best service possible and concerns are satisfactorily resolved.
  • Communicate courteously and professionally with patients for scheduling, financial responsibility, required medical documentation through direct live/phone communication, fax, and email as appropriate.
  • Obtain medical documentation from physicians, physician assistants, nurse practitioners, therapists, nursing facilities and hospitals as applicable, through direct live/phone communication, fax, and email as appropriate.
  • Perform initial insurance verfications.
  • Create patient account profile in the Medical Record system.
  • Maintain a clean office work environment.
  • Accept payments from patients as appropriate.
  • Comply with Corporate Compliance and HIPAA responsibilities.
  • Perform other duties and special projects as assigned.
Qualifications
  • High school diploma or equivalent.
  • Proficient in MS Office and databases.
  • Strong communication and interpersonal skills.
  • Excellent multitasking and time management skills
  • Office administrative experience, preferably in a medical/dental/therapy office.
  • Insurance knowledge including Medicare.
  • Customer service experience.
Benefits
  • Medical
  • Vision
  • Dental
  • Health savings accounts with employer contribution
  • Flexible spending account options
  • Company-paid life insurance policy
  • Paid time off
  • Company holidays
  • Floating holidays
  • 100% company-paid short & long-term disability
  • 401k match up to 3.5%
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