New

Patient Support Services Supervisor-E6 Cardiothoracic PCU

University of California- Davis Health
$
vision insurance, parental leave, paid time off, paid holidays, sick time, long term disability, tuition reimbursement
United States, California, Sacramento
Aug 04, 2025
Apply for Job Job ID 80085 Location Sacramento Full/Part Time Full Time Add to Favorite Jobs Email this Job Job Summary Under the direction of the department manager, the role of the Patient Support Services Supervisor position is to provide supervision of the East 6 Hospital Unit Service Coordinator III's (HUSC) and the Volunteer staff as well as the unit's time keeping, scheduling for HUSC and Nursing staff, ordering supplies, stocking, scanning, environmental of care, general administrative support and duties as assigned. Apply By Date: 8/14/2025 Qualifications Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position American Heart Association (AHA) BLS CPR or UCDH-issued CPR Certification within 3 months of employment and maintain current CPR Certification thereafter Supervisory experience or an equivalent combination of such education and experience in a hospital setting. Demonstrated analytical experience Experience establishing and maintaining effective working relationships Experience conducting group and individual training sessions Experience preparing reports, memorandums and documents Ability to read, write, speak, and understand the English language. Skills to supervise an administrative and/or para-technical team and to manage multiple competing priorities in a fast-paced, dynamic environment. Supervisory skills related to recruitment, organizing, scheduling, and assigning work, training and evaluating work performance, implementing counseling, discipline and corrective actions. Strong knowledge of patient care support activities, systems, external regulations. and internal policies. Knowledge of Fair Labor Practices, Collective Bargaining Agreements, and University policies and procedures. Ability to identify, analyze, report and resolve problems accurately and timely. Working knowledge of human resources management policies, with the ability to train, monitor, evaluate, and document human resources maters and employee performance. Detail oriented with the ability to apply analytical and critical thinking skills to quickly analyze problems, determine appropriate level of intervention, and apply effective solutions. Strong interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants and outside agencies Knowledge and ability to exercise discretion, use good judgment and maintain confidentiality Solid interpersonal skills for effective information exchange and problem solving with all levels of management and staff, consultants, and outside agencies Ability to maintain composure, respond calmly, and use sound judgment during medical emergencies Knowledge of and ability to follow appropriate infection control techniques to safeguard other patients and visitors from infected patients Strong computer skills including EMR, ANSOS, EcoTime, Aggie Service, e-mail, electronic calendaring systems, and MS Office applications Knowledge of business software and specialized applications and data management systems used in nursing units or departments Skilled in written and verbal communication, with the ability to convey complex clinical and technical information In a clear and concise manner, and to produce a variety of reports and analyses Ability to maintain a culture that values diversity, respect and accepts the contribution of others, and supports open communication Skills to work accurately and quickly under pressure22. Organizational skills to provide direct supervision to licensed and unlicensed employees Ability to appropriately use available resources (personnel and equipment/supplies) to ensure that the patients on a specific unit receive safe, appropriate patient care during the course of a shift Ability to coach and mentor employees, promoting teamwork and encouraging professional development Focus on quality improvement, the demonstrated commitment to pursuing progress and striving for excellence Ability to take personal responsibility for own actions and act with integrity Strong productivity focus and commitment to generating quality work and providing quality service in an efficient cost-effective manner Demonstrated commitment to fostering a UCDH Community in which all staff work together to identify and achieve common goals and create an environment of collegiality and trust Preferred Qualifications 6 months of HUSC or MOSC or Equivalent Experience Key Responsibilities 45% - Supervisor Responsibilities 45% - General Administrative, Leadership, and Coordination Support for Unit 10% - Professional Development Department Overview E6 Cardiothoracic Progressive Care Unit includes 24 beds with patient population consisting but not limited to; medical surgical, emergent, perioperative, Ventricular Assist Devices, Thoracic and Cardiac Surgeries, Stroke, Trached/Ventilated, and Medical patients, however not limited to other service lines. POSITION INFORMATION Salary or Pay Range: $33.33-$59.48 Salary Frequency: Hourly Salary Grade: Grade 21 UC Job Title: PAT SUPP SVC SUPV 1 UC Job Code: 004191 Number of Positions: 1 Appointment Type: Staff: Career Percentage of Time: 100 Shift (Work Schedule): 8 hour day shift, Variable Location: Main Hospital (HSP001) Union Representation: 99 - Non-Represented (PPSM) Benefits Eligible: Yes This position is 100% on-site Benefits Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page. If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html * High quality and low-cost medical plans to choose from to fit your family's needs * UC pays for Dental and Vision insurance premiums for you and your family * Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave * Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement * Access to free professional development courses and learning opportunities for personal and professional growth * WorkLife and Wellness programs and resources * On-site Employee Assistance Program including access to free mental health services * Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage * Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles * Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here Physical Demands Standing - Frequent 3 to 6 Hours Walking - Frequent 3 to 6 Hours Sitting - Frequent 3 to 6 Hours Lifting/Carrying 0-25 Lbs - Frequent 3 to 6 Hours Lifting/Carrying 26-50 lbs - Frequent 3 to 6 Hours Lifting/Carrying over 50 lbs - Occasional Up to 3 Hours Pushing/Pulling 0-25 Lbs - Frequent 3 to 6 Hours Pushing/Pulling 26-50 lbs - Frequent 3 to 6 Hours Pushing/Pulling over 50 lbs - Occasional Up to 3 Hours Bending/Stooping - Frequent 3 to 6 Hours Squatting/Kneeling - Frequent 3 to 6 Hours Twisting - Frequent 3 to 6 Hours Climbing (e.g., stairs or ladders) - Frequent 3 to 6 Hours Reaching overhead - Frequent 3 to 6 Hours Keyboard use/repetitive motion - Frequent 3 to 6 Hours Environmental Demands Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours Loud noise levels - Frequent 3 to 6 Hours Marked changes in humidity or temperature - Occasional Up to 3 Hours Microwave/Radiation - Occasional Up to 3 Hours Operating motor vehicles and/or equipment - Occasional Up to 3 Hours Uneven Surfaces or Elevations - Frequent 3 to 6 Hours Mental Demands Sustained attention and concentration - Continuous 6 to 8+ Hours Complex problem solving/reasoning - Continuous 6 to 8+ Hours Ability to organize & prioritize - Continuous 6 to 8+ Hours Communication skills - Continuous 6 to 8+ Hours Numerical skills - Continuous 6 to 8+ Hours Constant Interaction - Continuous 6 to 8+ Hours Customer/Patient Contact - Continuous 6 to 8+ Hours Multiple Concurrent Tasks - Continuous 6 to 8+ Hours Work Environment UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space. * Maintain flexible scheduling as required by workload and departmental needs. * May be required to work overtime and/or alternate shifts, weekends, holidays, variable hours, etc. * Must be willing to float to other units and assist as needed. * References reflect an overall meet or exceeds. Special Requirements - Please contact your recruiter with questions regarding which activities apply by position This is a critical position, as defined by UC Policy and local procedures, and as such, employment is contingent upon clearing a criminal background check(s) and may include drug screening, medical evaluation clearance and functional capacity assessment This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer. A Culture of Opportunity and Belonging At UC Davis, we're committed to solving life's most urgent challenges and building a healthier, more resilient world. We believe in growing through every challenge, continually striving to improve, and welcoming new perspectives that strengthen our community. We recognize that a vibrant and innovative organization values both individual strengths and shared purpose. The best ideas often emerge when people with different experiences come together. As you consider joining UC Davis, we invite you to explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education. We believe you belong here. The University of California, Davis is an Equal Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. To view the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination Because we want you to feel seen and valued, our recruitment process at UC Davis supports openness and authenticity. Research shows that some individuals hesitate to apply unless they meet every qualification. You may be an excellent fit for this role-or the next one. We encourage you to apply even if your experience doesn't match every listed requirement. #YouBelongHere To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks