Senior Director, Global Marketing Strategy -- Contact and Communications Solutions

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What We'll Bring:

What You'll Bring:

• Bachelor's degree in Marketing, Business, Finance, or related field; MBA preferred.
• 12-15 years of progressive B2B marketing experience, ideally in data-related industry, with knowledge of the call authentication and telecom fraud prevention buyer
• Proven success leading global marketing strategy for complex, matrixed organizations.
• Deep expertise in integrated marketing, including ABM, digital, content, and event marketing.
• Excellent facilitation and stakeholder management skills, with the ability to influence at all levels.
• Experience managing global teams or working across international markets.
• Analytical mindset with a track record of driving measurable business outcomes.
• Excellent communication and presentation skills.

• Experience marketing call authentication, telecom fraud or caller identity solutions, decisioning platforms, or data products.
• Familiarity with marketing automation platforms (e.g., Eloqua, Marketo), CRM systems (e.g., Salesforce), and analytics tools.
• Background in agency or consultancy environments supporting B2B clients a plus.

Impact You'll Make:

TransUnion is seeking a strategic and collaborative Senior Director of Global Marketing Strategy to lead the development and execution of integrated marketing strategies for our Global Contact Center and Communications Business. This leader will serve as the strategic marketing partner to the Comms leadership team, aligning marketing initiatives with business objectives and driving growth across global markets.

You will be responsible for building scalable, full-funnel marketing strategies that elevate brand awareness, drive demand, and support revenue growth. This includes marketing plans and strategies for Caller Authentication, Branded Call offerings, Spoofed Call protection, and other identity related offerings that help enhance trust in voice communications.

This role requires a deep understanding of the Voice Security and Telecom Fraud Prevention landscapes, regulatory environments, and the evolving needs of users of identity-based caller information. The role must consider global objectives, but build strategies that can support unique, local regulatory requirements. The campaigns they build will seek to find commonalities and efficiencies in execution without compromising regional nuances that support the various concerns of target audiences in different regions.

Strategic Leadership

• Lead the development of global, multi-year marketing strategies aligned with the goals of the Communications and Contact Center business unit.
• Translate complex business and regulatory objectives into actionable marketing plans and KPIs.
• Serve as the voice of marketing in leadership discussions, ensuring alignment and integration.

Global Campaign Planning

• Design and execute integrated marketing campaigns across regions, leveraging digital, ABM, content, and event marketing to support credit risk solutions.
• Manage a global marketing calendar to identify synergies, reduce duplication, and optimize resource allocation.

Cross-Functional Collaboration

• Partner with product, sales, analytics, regional marketing teams and US vertical marketing business partners to ensure cohesive go-to-market strategies.
• Facilitate strategic planning sessions with stakeholders to align on messaging, positioning, and campaign priorities.

Thought Leadership & Content Strategy

• Develop and promote thought leadership content that positions TransUnion as a trusted authority in caller authentication, call spoofing and branded call offerings
• Collaborate with subject matter experts to translate complex topics into compelling narratives for global audiences.

Innovation & Optimization

• Identify opportunities to test new approaches, technologies, and channels to reach credit risk decision-makers.
• Analyze campaign performance and apply insights to continuously improve strategy and execution.

Team Enablement & Governance

• Mentor and guide regional and functional marketing teams on best practices in strategic planning and campaign development.

#LI-TE1

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, Fair Chance Initiative for Hiring Ordinance, and the California Fair Chance Act.

Adherence to Company policies, sound judgment and trustworthiness, working safely, communicating respectfully, and safeguarding business operations, confidential and proprietary information, and the Company's reputation are also essential expectations of this position.

Benefits:

TransUnion provides flexible benefits including flexible time off for exempt associates, paid time off for non-exempt associates, up to 12 paid holidays per year, health benefits (including medical, dental, and vision plan options and health spending accounts), mental health support, disability benefits, up to 12 weeks of paid parental leave, adoption assistance, fertility planning coverage, legal benefits, long-term care insurance, commuter benefits, tuition reimbursement, charity gift matching, employee stock purchase plan, 401(k) retirement savings with employer match, and access to TransUnion's Employee Resource Groups. Spousal, domestic partner, and other eligible dependent coverage is available on select health and welfare plans.

We are committed to being a place where diversity is not only present, it is embraced. As an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, genetic information, marital status, citizenship status, sexual orientation, gender identity or any other characteristic protected by law. Additionally, in accordance with Section 503 of the Rehabilitation Act of 1973 and the Vietnam Era Veterans' Readjustment Assistance Act of 1974, TransUnion takes affirmative action to employ and advance in employment qualified individuals with a disability and protected veterans in all levels of employment and develops annual affirmative action plans. Components of TransUnion's Affirmative Action Program for individuals with disabilities and protected veterans are available for review to any associate or applicant for employment upon request by contacting ERCoE@transunion.com.

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