New

Program Specialist/CSR

TEKsystems
$21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, South Carolina, Charleston
Aug 05, 2025
Description The Program Specialist is responsible for serving as the customer's primary point of contact providing operational and reimbursement support to complex programs within Neovance. The focus of the Program Specialist is to own issues and remove obstacles that prevent patients or providers from accessing the therapies requested. The Program Specialist will be a self-starter who is comfortable taking initiative, identifying barriers, and working with the appropriate parties to eliminate these obstructions for the customer. If you are selected for a Program Specialist will have the opportunity to work in an energetic, fast paced environment. Will be required to manage a high-volume of customer facing tasks daily or be responsible for quickly and accurately performing data entry in the program's tracking system. The Program Specialist must be disciplined with the ability to speak with customers, sit and talk for long stretches. This is a fully remote role supporting high inbound call volumes, making strong communication and customer service skills essential. If you're disciplined, tech-savvy, and ready to make an impact, we want to hear from you! Initial Onboard Training: First 2-2.5 days, 9:00 AM - 5:30 PM EST / 6:00 AM - 2:30 PM PST Program-Specific Training Duration: Approximately 4 weeks (Full attendance required) Operational Hours: 8:30 AM - 8:00 PM EST (Shift assigned post-training based on business needs) Note: No PTO permitted during training. Limited time-off flexibility post-training due to project volume. Key Responsibilities * Serve as the frontline representative for patient and provider inquiries. * Resolve access and reimbursement barriers for prescribed therapies. * Accurately handle data entry in tracking systems. * Support customers with empathy, patience, and professionalism. * Maintain consistent availability and performance in a virtual work environment. Additional Skills & Qualifications Required experience: * Minimum 2 years of healthcare customer service experience * At least 1 year of call center experience * Experience working remotely * Proficiency with technology and CRM platforms * Strong verbal and written communication skills * Excellent attention to detail and organizational skills * Ability to work independently and manage priorities Preferred experience in any of these areas: * Experience with insurance verification and major medical * Familiarity with buy and bill and acquisition channels * Prior exposure to Medicare, Medicaid, or benefits support Join us in supporting patients who need assistance accessing critical therapies. Apply today and become a part of a compassionate, driven team making a difference! Pay and Benefits The pay range for this position is $21.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Aug 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.