Inside Sales - Total Access

Location:

Essential Duties and Responsibilities: The Total Access Specialist / Senior Account Specialist will retain existing customer sales, drive gross margin growth, and new customer attainment by managing a portfolio of customers and prospects that comprises the Associate's "Territory" which includes all accounts assigned in SAP to the Associate's ER salesman code. Business will be gained through proactive customer touch; effective negotiation; and deliberate territory planning using the company's CRM system.
Requirements of the position include, but are not limited to:
* Associates must hold safety as the utmost priority.
* Follow all Company policies and procedures, of particular importance are the items assigned annually through Airgas University, detailing specific rules around Safety, IT Security, Antitrust - Global Competition Principles and Practices, Avoiding Fraud, etc.
* Make proactive telephone calls to stay connected with existing customers and
pursue new account prospect opportunities. Proactivity in the form of outbound
sales calls is expected to support the achievement of the key gross margin growth goal. Manage territory effectively by speaking with customers in regular intervals (monthly). Gauge to be on the phone with customers approximately 40% of their day.
* Receive inbound phone calls from customers, and provide courteous professional service to ensure a high quality experience.
* Manage call path control through effective negotiation of fair pricing while protecting Airgas profitability.
* Attend all training sessions required as deemed appropriate by Management to remain current on product knowledge, competitive information, sales skills, software changes and new procedures. Continue to enhance these skills through self-study, coaching session.
* Use the company's enterprise resource planning system, SAP, to document sales quotes and orders. Follow all tactical procedures as defined by the training team.

* Accommodate customer returns and credits as necessary. Work with the BSC Credit Department to ensure customer accounts are kept up to date so that payment due reflects accurately.
* Use the company's CRM system, Salesforce.com as a sales planning tool. This includes logging accurate contact information for each customer, capturing customer information such as the industry, employee count, competition, etc. Use the opportunity object to manage the key focus of retention and growth on each customer. Aggregated opportunities should total well beyond daily goal to ensure a strong sales pipeline. Document cases that illustrate where business is at risk, or has been lost.
* Use value added tools such as emarket capabilities, airgas.com, marketing materials, and the Field Specialist Network when needed and justified to meet customer needs..
* Work with Sales Managers to enhance call technique through self-monitoring.
Strategize on budgeting and territory planning.
* Assist with training or mentoring peers upon request.
* Be an engaged participant in Team and Departmental Meetings.
* Perform all other position related duties as assigned.

EDUCATION AND EXPERIENCE:
* High School Diploma or GED equivalent required
* Prior sales experience/customer service at Airgas
* Strong self-motivation
* Ability to interact well with others
* Able to work well as a member of a team
* Excellent communication and negotiation skills
* Ability to work independently and under pressure to meet deadlines
* Occasional travel required
* College degree preferred
* Industrial distribution or knowledge of PPE, Welding and Gases preferred

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Benefits

We care about and support all Airgas associates. This is evident not only through our competitive compensation but also through a comprehensive benefits package that includes medical, dental, and vision plans, vacation, sick time, floating holidays, and paid holidays for full-time employees.

We provide a progressive parental leave package for our eligible Airgas parents, offering generous paid time off for the birth or placement of children.

Additionally, we offer our employees a 401k plan with company matching funds, tuition reimbursement, discounted college tuition for employees' dependents, and an Airgas Scholarship Program.

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Your DIFFERENCES enhance our PERFORMANCE

At Airgas, we are committed to building a workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.

We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.

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About Airgas

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty gases, as well as hardgoods and related products; one of the largest U.S. suppliers of safety products; and a leading U.S. supplier of ammonia products and process chemicals. Through the passion and diversity of its 18,000 associates, Airgas fosters a culture of safety, customer success, sustainability and innovation. Airgas associates are empowered to share ideas, take initiative and make decisions.

Airgas is a subsidiary of Air Liquide, a world leader in gases, technologies and services for industry and healthcare. Present in 60 countries with approximately 66,500 employees, Air Liquide serves more than 4 million customers and patients.

Join us for a stimulating experience: At Airgas, you matter and so does the work you do. As a member of our team, you play an important role in the success of your team, making sure our products are created sustainably and delivered safely and efficiently. In turn, you'll find a welcoming workplace where you're valued for who you are and where you can fill your potential while growing a fulfilling career - whatever path you choose.

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Equal Employment Opportunity Information

We are an equal opportunity employer. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.

Airgas, an Air Liquide Company is a Government contractor subject to the Vietnam Era Veterans' Readjustment Assistance Act of 1974 and Section 503 of the Rehabilitation Act of 1973.

Airgas does not discriminate against qualified applicants with disabilities, and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact us by email at us-accommodationrequest@airgas.com.

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