New

Contract Operations Lead

TEKsystems
$30.00 - $33.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Arizona, Phoenix
Aug 06, 2025
Remote Contract Operations Lead Opportunity Remote - Contract Until the end of the Year (December 2025) M-F schedule, standard business hours Benefits of the role: * Opportunity to work for one of the fastest growing start up companies * Medical, Dental and vision Benefits available on the first day of each month * Weekly pay * $40 hour Description of the Role As an Operations Lead within Vendor Operations, you'll play a key part of supporting our daily operations in New Verticals catalog onboarding. Our New Verticals cohort includes all of our retail merchants, who come with complex onboarding challenges and are a key part of the business. You will be responsible for monitoring and reporting on vendor quality performance across critical metrics such as SLA adherence, quality scores, and other quality-related key results. With the support of your peers, you'll track issues from intake through resolution and partner closely with vendors to meet deadlines and meet operational goals. Also, TRAITS I'M LOOKING FOR: Comfortable with ambiguity, moving fast, and getting details right. 1. Self-Led BUT also a Team Player - eager to learn with given resources and lean on your partners and ask for help. 2. Scrappy - act decisively and independently to get the job done quickly. 3. Efficient Operator - bias to action and detail-oriented 4. Detail-Oriented - thorough troubleshooter, willing to get the job done right. 5. Communicator - clear & concise at managing updates with cross-functionals and communicating results. Technical Skills: * Google Sheets / Excel - proficient. Able to create and manipulate data to report results and understand trends. Formula experience. * SQL - basic understanding. Able to manipulate and write queries to pull performance metrics. Knowledge / Experience: **** 2-4 years of experience in operations, vendor management, or program management-preferably in a fast-paced, high-growth environment * A strong understanding of quality management processes, KPIs, and root cause analysis * Exceptional organization and time management skills with a track record of meeting deadlines and managing multiple priorities * Comfort with ambiguity and the ability to adapt quickly to changing priorities or business needs * Experience reading or reporting on various dashboards and reports (e.g., in Google Sheets, Excel, or BI tools) * Clear and confident written and verbal communication skills, including comfort speaking in cross-functional or vendor-facing meetings * A proactive and collaborative approach-someone who takes ownership and drives projects forward independently * A knack for identifying inefficiencies and recommending process improvements * Familiarity with catalog, vendor management, content management, or similar operational workflows is a plus Next Steps: * Please apply directly to this job posting and I will reach out to you in the next 1-10 business days to discuss next steps! This position does require a questionnaire & Google Suite, Excel test and then 2-step 30-min client-Zoom interview. * APPLY DIRECTLY TO THIS JOB POSTING IF INTERESTED!! Pay and Benefits The pay range for this position is $30.00 - $33.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Phoenix,AZ. Application Deadline This position is anticipated to close on Aug 15, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.