Call Center Representative

TEKsystems
$18.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, New York, New York
Aug 06, 2025
Shareholder Services Representative Location: 1212 6th Avenue, Floor 17, New York, NY (ONSITE NOT REMOTE) Schedule: Monday-Friday (10:00 AM-6:00 PM, in-office) Saturday: Remote (10:00 AM-4:00 PM ET) Start Date: Targeting 8/11 Role Overview We are seeking a detail-oriented and customer-focused Shareholder Services Representative to support shareholder engagement initiatives. This role involves both inbound and outbound communication with registered shareholders, providing guidance on corporate actions and voting procedures, and ensuring a seamless experience throughout the campaign lifecycle. Key Responsibilities * Conduct outbound calls to shareholders using provided call lists. * Respond to inbound inquiries with professionalism and clarity. * Educate shareholders on corporate actions, board proposals, and voting options. * Track and resolve outstanding issues, providing timely updates to clients. * Accurately log interactions and updates into an Access database. * Collaborate on campaign messaging to ensure consistent and effective communication. * Maintain a call rate of 20-25 calls per hour in a fast-paced environment. Technology & Equipment Requirements * Laptop/PC (No Chromebooks or tablets; Apple devices must be 2018 or newer) * Windows 11 Pro or MacOS 13+ * Smartphone for VPN and authentication * Android 11 or iOS 16+ * Reliable Internet: Minimum 50 Mbps download / 11 Mbps upload * https://www.speedtest.net Skills & Qualifications * Strong verbal communication and customer service skills * Ability to multitask and manage both inbound and outbound calls * Self-motivated and proactive during slower periods * Background in finance, business management, or related fields preferred * Experience with call centre operations is a plus Additional Information * Saturday shifts are mandatory (10:00 AM-4:00 PM ET) * Expect a 40+ hour work week during peak seasons * The calling system uses a toll-free number, so personal phone numbers remain private Disqualifiers * No relevant experience in finance, accounting, or business * Chronic lateness or poor punctuality * Degrees unrelated to the role (e.g., Graphic Design, Fashion, Cosmetology) without applicable work experience Pay and Benefits The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in New York,NY. Application Deadline This position is anticipated to close on Aug 19, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.