FSA/HRA Technical Analyst - LHB

At Luminare Health , our employees are the cornerstone of our business and the foundation to our success. We empower employees with curated development plans that foster growth and promote rewarding, fulfilling careers.

Join HCSC and be part of a purpose-driven company that will invest in your professional development.

• Based upon the client's plan design requirements and IRS regulations the FSA HRA Technical analyst will review, interpret, enter, and process enrollment and payroll data in a timely and accurate manner utilizing the flex/ hra proprietary system.
• Review and resolve flex/hra error and audit reports to ensure eligibility, auto claim submissions and payroll data are loaded timely and accurately in the flex/hra proprietary system.
• Maintain assigned flex/hra work queues according to Luminare Health procedure and turnaround time expectations.
• Work with supervisor and/or Senior Technical Flex/HRA Analyst to resolve eligibility, payroll, demographic, customer service, audits, claims and plan setup issues.
• Create and send customized reporting to client.
• Process void and stop pays within the flx/hra propriety system and the Luminare Health accounting department.
• Respond to telephonic, written and electronic inquiries from clients/brokers, co-workers regarding flex/hra eligibility/payroll/auto claim
• Treat all inquiries professionally and respectfully following Luminare Health guidelines
• Appropriately refer or escalate calls based on customer service procedures and guidelines.
• Research inquiries and respond appropriately.
• Follow-up regularly on outstanding issues to ensure timely resolution and client satisfaction.
• Thoroughly and accurately document all inquiries using the flex/ hra proprietary system and Family Files following Luminare Health guidelines
• Create and maintain group setup in the flex/ hra proprietary system
• Create and run recurring and custom reports. Track inventory, turnaround time and quality of work.
• Other duties as assigned

Required Job Qualifications:

• High School diploma or GED equivalent
• Ability to work in a fast-paced environment
• 1-2 years in customer service & production driven environment
• Exceptional data entry skills with high attention to detail
• Effective verbal and written communication skills
• Ability to work effectively with team members, employees/members, providers, and clients
• Ability to use common sense understanding to carry out instructions furnished in oral, written or diagram form
• Flexible; open to continued process improvement
• Ability to learn new/proprietary systems, to adapt to various system platforms, and to effectively use MS Excel/Word

Preferred Job Qualifications:

• 1-2 years of experience working in an FSA/HRA environment
• Self-Funded/Fully - Funded Insurance/Benefits and/or TPA experience
• College Degree Preferred

External Candidates: Please note this is a Telecommute (Remote role). Candidates must live within the following states: IL, IN, IA, KS, MO, MT, NM, NC, OK, PA, TN, TX or WI. Sponsorship is not available.

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Are you being referred to one of our roles? If so, ask your connection at HCSC about our Employee Referral process!

We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics.

Pay Transparency Statement:

At Luminare, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan,pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package forassociates.

The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plansubject to the terms and the conditions of the plan.

Min to Max Range: