Patient Accounts Representative II (Hybrid)

If you are a current University Health or University Health Physicians employee and wish to be considered, you must apply via the internal career site.

Please log into myWORKDAY to search for positions and apply.

What I Do:

• Own the daily billing and collections process, making sure claims fly out the door correctly the first time-and payments don't stay stuck in limbo.

• Track, monitor, and reconcile accounts like a detective, using payer portals, billing systems, and a whole lot of follow-up.

• Master the world of Medicare, Medicaid, commercial insurance, and special programs-turning confusing denial codes into opportunities for payment.

• Provide top-tier customer service, because patients and payers deserve clarity, kindness, and timely responses.

• Use independent and critical thinking to tackle billing puzzles and resolve claim hiccups before they become major issues.

• Act as the team's go-to resource for third-party billing questions and payer quirks-because no one has time to be on hold with an insurance company all day.

• Work across multiple platforms (Excel, Outlook, EMRs, and more), all while juggling compliance rules, federal guidelines, and internal protocols.

Tools of the Trade:

• Microsoft Office (Excel, Word, Outlook)

• 10-key calculator skills (fast and accurate)

• Strong knowledge of payer manuals, billing workflows, and claim codes

• Clear communication (written and verbal) and an eye for detail

• High school diploma or equivalent

• 2+ years of hands-on experience in professional or insurance billing

• Familiarity with commercial insurance, Medicare, and Medicaid reimbursement practices

• Solid working knowledge of reimbursement comment codes and payer provider manuals

• Comfortable with computers, including Excel, Word, Outlook, and 10-key entry

• Extensive knowledge of third-party billing procedures and a passion for getting claims paid right