Division : BOSTIK |
Direction : Bostik Operations |
Job title |
BOSTIK REGIONAL BU QUALITY MANAGER |
| Situation in organisation (enclose a copy of your organisation chart) |
- Reports to the Global Head of Quality BOSTIK
- Coordinates with Regional Operational Excellence Managers, GBU Operations Directors, GBU Commercial Directors, global functional entity
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| Job dimensions |
- Regional leader (regions AMAS, APAC and EMEA) in quality control, assurance and management
- Regional role for Bostik BU (BUs CC and IA)
- In a matrix structure working closely with Corporate, Industrial and BU Directors and country structures.
- Responsible for Quality performance, Certifications, and Quality systems for a region and BU
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| Activities |
MISSION To ensure the effective implementation and continuous improvement of quality systems within the region and BU, in alignment with global standards. This role drives cross-functional initiatives to reduce quality costs, enhance customer satisfaction, and uphold compliance through rigorous oversight, performance monitoring, and stakeholder collaboration. PRIMARY RESPONSIBILITIES |
1. Quality Strategy & Systems Management
- Design and implement global quality systems and processes tailored to the business perimeter, ensuring alignment with corporate standards and regulatory requirements.
- Continuously monitor and improve quality systems by analyzing performance data, identifying gaps, and implementing corrective and preventive actions.
- Conduct regular reviews of quality processes to ensure they remain effective, efficient, and aligned with evolving business needs and customer expectations.
2. Performance Improvement & Operational Excellence
- Collaborate with Operational Excellence and Industrial teams to identify key drivers of Cost of Poor Quality (COPQ) and implement targeted improvement initiatives.
- Use data-driven methodologies (e.g., Six Sigma, Lean) to analyze root causes of inefficiencies and drive sustainable improvements.
- Track and report on the impact of improvement programs, ensuring measurable reductions in COPQ over time.
3. Customer Satisfaction & Complaint Reduction
- Work cross-functionally with Supply Chain and Commercial teams to analyze customer feedback and complaint trends.
- Develop and implement action plans to reduce Customer Claims (CCR) and improve Net Promoter Score (NPS).
- Ensure timely resolution of customer issues and integrate learnings into product and process improvements.
4. Quality Reporting & Analytics
- Lead the development and maintenance of global dashboards and reporting tools to monitor quality KPIs.
- Prepare and present monthly executive summaries and operational reports to senior leadership.
- Coordinate annual management reviews, providing insights into trends, risks, and opportunities for improvement.
5. Audit & Compliance Management
- Develop and execute a comprehensive audit and certification plan, covering internal, customer, external, and supplier audits.
- Ensure audit readiness by maintaining up-to-date documentation, training, and compliance records.
- Lead investigations into major customer complaints and assess risks associated with significant changes or non-conformities.
- Coordinate audit responses and follow-up actions to ensure timely closure of findings.
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SECONDARY AREAS OF RESPONSIBILITY 6. Stakeholder Engagement & Collaboration
- Build and lead a network of quality stakeholders across regions and functions to foster collaboration and knowledge sharing.
- Act as a liaison between global, regional, and BU quality teams to ensure alignment and consistency in quality practices.
7. Training & Capability Building
- Develop and deliver training programs on quality procedures, tools, and best practices.
- Support teams in adopting new methods and tools by providing hands-on guidance and coaching.
- Promote a culture of quality through continuous learning and engagement initiatives.
8. Digitalization & Tool Optimization
- Support the digital transformation of quality systems by contributing to the design and deployment of digital tools.
- Drive simplification and harmonization of quality processes across regions and functions.
- Identify opportunities to automate reporting, data collection, and analysis to improve efficiency and accuracy.
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Context And Environnement |
- Operates within a complex regional environment involving multiple sites, diverse applications, and a broad product portfolio, often incorporating innovative or evolving processes.
- Requires regular travel to manufacturing sites to engage with local teams and maintain up-to-date oversight of quality and operational initiatives.
- Builds and sustains strong working relationships with BU leadership, site teams, and relevant Arkema support functions to ensure alignment and collaboration.
- Demonstrates leadership and influence within a matrix organization to effectively promote quality initiatives across the region.
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Accountabilities |
- Deploy PPM initiatives within the region, ensuring alignment with standardized tools and methodologies.
- Execute regional Quality plans, in line with BU strategic priorities.
- Engage and support site-level teams in delivering key Quality projects, ensuring measurable outcomes.
- Foster a culture of Customer Satisfaction through proactive quality initiatives and responsiveness to customer feedback.
- Promote reduction of costs of poor quality, right-first-time Improvement and cross-functional collaboration across regional teams to drive continuous improvement.
- Coordinate with Arkema counterparts on regional quality initiatives to ensure consistency and leverage best practices.
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Qualifications / experience required |
- Degree in Engineering, Quality Management, or related field
- 8-12+ years in quality roles within manufacturing or chemical industries
- Certifications: ISO 9001 Lead Auditor required, others preferred
- Strong knowledge of quality systems and tools (FMEA, RCA, 8D, SPC, CAPA)
- Experience with audits (internal, external, supplier, customer)
- Proven ability to reduce COPQ, improve NPS, and enhance PPM
- Skilled in data analysis and reporting (Power BI, SAP QM, dashboards)
- Strong project and change management capabilities
- Excellent cross-functional collaboration and stakeholder engagement
- Experience in training and coaching on quality topics
- Fluent in English; additional languages are a plus
- Comfortable working in global, multicultural environments
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Arkema Inc
Aug 07, 2025 