IT Support Technician I (Hybrid)

Goldbelt Incorporated is an Alaska Native Corporation (ANC) headquartered in Juneau, Alaska, whose mission is to make a significant and positive difference in the lives of more than 4,200 Alaska Native shareholders. Alaska Native Corporations hold a distinct purpose and share a familiar creation story born in an act of Congress in 1971.

Join a fast-growing "forever" company that manages over 30 subsidiaries and provides centers of excellence in a shared service center model based out of Herndon, Virginia.

At Goldbelt, we place a strong emphasis on recognizing and rewarding the dedication and hard work of our team members in pursuit of our company's mission. We are a team focused on gold standard customer service and professional growth with competitive benefits and profit-sharing plans and help support a business model that gives back to the community of shareholders.

Summary:

The IT Support Technician I will work with IT Manager on various projects. The Role as an IT Support Technician I, you will use your technical knowledge and specialized skills to support, build, implement, and improve technology solutions. You are able to resolve customer issues in time of crisis to get them working again.

This is a hybrid position that will require candidate to work 3 days a week in the office.

Essential Job Functions:

• Providing first-level support to end users via phone, email, tickets, or in-person. Monitoring the ticket queue, SAAS, and MS365 services
• Preventative maintenance including wire management, testing, labeling, routine software upgrades, deletions, and modifications
• Provide basic support and troubleshooting to include:
  • Password resets
  • Printer configurations
  • Break/fix incidents
  • Warm handoffs of tickets routing and escalation to Level 2 and Level 3 support
• Support the entire IT network for Goldbelt's operations and assist with special projects as needed

Necessary Skills and Knowledge:

• Basic understanding of relevant software, tools, and systems used in the corporate environment. This includes a proficiency in standard software applications including Windows, MacOS, and MS Office Suite (Outlook, Word, PowerPoint, and Excel)
• Ability to embrace change, learn quickly, and thrive in a dynamic corporate environment
• Skill in working harmoniously within cross-functional teams to achieve common objectives
• Ability to prioritize tasks, manage multiple projects, and meet deadlines.
• Possesses attention to detail and effective problem-solving skills.
• Must have the ability to communicate effectively and diplomatically, both verbally and in writing, with co-workers and with outside agencies, partners, shareholders, and business associates
• Strong cultural awareness and sensitivity, with the ability to adapt messages and strategies for diverse audiences
• Ability to lift at least 30 pounds and be comfortable moving various computer equipment

Minimum Qualifications:

• Two years of IT Support experience within an enterprise environment
• Must be willing to answer phones, email, and provide remote support
• Able to provide IT Support to all levels of an organization
• Experience using a Ticketing System (i.e., ZenDesk, ServiceNow, etc.)
• Experience supporting 100 or more users (on-site and remote users)
• Experience supporting Windows 10 / Windows 11 / MS 365 Applications
• Experience supporting Apple Devices / Android Devices / Laptops / Desktops / Mobile Phones
• Experience with managing Accounts (Entra, AD, VoIP, Mobile Device Management, etc.)
• Ability to pass a background check

Preferred Qualifications:

• Bachelor's degree in Information Technology or equivalent years of experience.
• Certifications in Comptia A+, Microsoft Azure, Microsoft 365, Microsoft Technology Associate (MTA 98-349) OR Microsoft Certified Solutions Associate (MCSA - Windows 11)
• Previous experience working with Alaska Native Corporations (ANCs)
• Previous experience working with government contracting requirements

Pay and Benefits

The pay range for this position is $30.77 to $40.39 hourly.

At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. Our annual incentive compensation plan is designed to reward your contributions to Goldbelt's success. It's a profit-sharing initiative tied to our strategic objectives, demonstrating that your efforts directly impact our achievements. As an employee, you'll also enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.