Technical Training Specialist

Job Description

PCG is seeking an experienced IT Technical Training Specialist for its corporate operations based in Lenexa, KS. This individual will be supporting IT team members (system architects, application developers, database, network, server, etc.) and interacting with business units to understand the technical/business functionality and develop technical training materials.

Additional responsibilities include:

• Model best practices in Information Security
• Conduct research to build and maintain level of expertise on core technology, IT applications, and business strategies
• Build relationships throughout the organization to identify and address gaps in user training
• Develop effective training presentations, tutorials, instructor and student guides, practice activities, assessments, and evaluations in varied formats
• Create, review, and update resource materials as indicated by user feedback, application updates, and stakeholder requests
• Facilitate live, instructor-led training sessions with groups or individuals in a variety of settings (in-person, on-site, virtual)
• Support strategic project planning, including needs analysis, during the project kick-off
• Help technical managers, IT developers, and specialists convey complex technical concepts and business/data workflows to non-technical audiences
• Collect and maintain training data to measure training engagement and effectiveness and to support department key performance indicators
• Support external vendor-provided training with end users

Skills Required

• Has exceptional oral and written communication skills, with experience in creating and delivering technical content to both technical and non-technical audiences at all organizational levels
• Advanced application of Microsoft 365 productivity applications, SharePoint, and content authoring tools to deliver high-quality support resources
• Applies adult learning theory, instructional design principles, and business acumen to ensure learning activities are relevant and reasonable within the context of stakeholder needs
• Demonstrates effective customer service and consultation skills when partnering with stakeholders across the organization
• Understands software delivery methodology, emerging cloud technologies, and DevOps principles
• Has a passion for continuous learning and conducts independent research to identify new workplace technologies, learning and development trends, and credible content to share with team members and learners
• Thinks creatively and explores innovative training solutions
• Gives, receives, and applies feedback constructively and professionally
• Strives to support a collaborative and inclusive culture through humility and empathy
• Is self-motivated to deliver consistent results and seeks to support teammates in accomplishing team goals

Basic Requirements

• College degree in Education, Organizational Development, Communications, or IT-related field preferred
• 2+ years of experience using content authoring tools (Articulate 360, Camtasia, Adobe Creative Suite, Canva, etc.)
• 1-5 years of experience designing, creating, and delivering technical training solutions
• Ability and willingness to travel up to 25% annually
• Able to work on-site full-time (1 day/week remote after 90 days)

Preferred Requirements

• APTD or CPTD Certification
• Experience in the construction industry
• Local to the Kansas City Metro area

Benefits

At Performance Contracting, our employees are our greatest asset. We put our people first and are proud to provide a comprehensive benefits package designed to meet the needs of our employees at every stage of life.

In our commitment to fostering an environment where everyone can thrive personally and professionally, we offer:

• Competitive pay
• Incentive bonus plan
• Employee stock ownership plan (ESOP)
• 401(k) retirement savings plan with match
• Medical, prescription drug, dental, and vision insurance plans with flexible spending account option
• Life insurance, AD&D, and disability benefits
• Employee assistance program (EAP)
• Flexible paid time off policy and paid holidays

PCG provides equal employment and affirmative action opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

PCG is a background screening, drug-free workplace. In accordance with the provisions of Tennessee Code Annotated (T.C.A.), Title 50, Chapter 9, PCG's Drug-Free Workplace Program includes drug and alcohol testing as part of the hiring process and throughout employment, as applicable.

Please note this job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

NOTICE TO STAFFING FIRMS, AGENCIES AND EMPLOYMENT VENDORS:

Performance Contracting Group and its affiliates will not accept unsolicited resumes from third party recruiters without a signed Fee Agreement in place AND a candidate has been submitted into our applicant tracking system (Dayforce). Vendor solicitation should be directed to the Corporate Recruitment Department directly; as such, firms that circumvent the required compliant process will be barred from submitting candidates. In the absence of a signed fee agreement AND proper resume submission, PCG does not recognize any claim on a candidate by a third party, will consider unsolicited resumes the property of the company and reserves the right to engage and hire those candidates without any financial responsibility to the third-party vendor.

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