Access and User Services Department Head

Position Details
University of Colorado | Denver
Faculty Level/Title: Instructor
Working Title: Access and User Services Department Head
FTE: Full-time
Salary Range: $75,000 - $80,000
Position #00350241 - Requisition #37480

Join the University of Colorado Denver
About the University of Colorado - Denver
Millions of moments start at CU Denver, a place where innovation, research, and learning meet in the heart of a global city. We're the state's premier public urban research university with more than 100 in-demand, top ranked bachelors, master's, and doctoral degree programs. We partner with diverse learners-at any stage of their life and career-for transformative educational experiences. Across seven schools and colleges, our leading faculty inspires and works alongside students to solve complex challenges and produce impactful creative work. As part of the state's largest university system, CU Denver is a major contributor to the Colorado economy, with 2,000 employees and an annual economic impact of $800 million. To learn more about how CU Denver helps learners meet their moment, visit ucdenver.edu.

Job Description
The Access and User Services, Department Head position provides leadership and guidance for a variety of services including circulation, course reserves, consortial resource sharing, technology lending collections, creative technology services, learning commons partnerships located in the library, and the library's integrated public service points where customers get assistance with general information needs, first level of reference, and technology. This non-tenure track position requires a strong commitment to public services coupled with a vision for using emerging technologies and evidence-based decision practices to develop, implement, and assess services.

The Access and User Services Department consists of ten full-time employees and several student employees. This position will directly supervise three full-time employees, the Customer Experience Manager, Access Services Manager, and the Creative Technology Services Manager.

As a library faculty member, the Access and User Services, Department Head participates on Library and campus-wide committees and in CU Denver faculty governance.

* Applications are accepted electronically ONLY at www.cu.edu/cu-careers *

Access and User Services Department Head

What you will do:
Leadership in Access and User Services and Creative Technology Services

• Leads and promotes the operations of the library's integrated service points which provide desk and roving assistance for first level of reference, accessibility services, library technology, general/directional questions, circulation, course reserves, document delivery, and other transactions.
• Explores and implements ongoing technological and programmatic advances in access and public services and creative technologies.
• Collaborates with colleagues in the use of evidence-based decision making to determine best practices and a high-quality suite of services.
• Captures, analyzes, and assesses transactional and performance metrics and data to determine trends and develop strategies to improve the library experience for students, faculty, and staff.
• Analyzes and manages workflows and processes to improve delivery, speed, effectiveness, and accuracy of resource sharing.
• Oversees the circulation module of the library's ILS (Sierra, Innovative Interfaces).
• Actively promotes an environment of continual improvement by engaging in ongoing learning, information sharing, and professional development as a member of the Auraria Library learning organization.
• Conceptualizes and oversees the library's web content regarding access and user services and creative technology services.
• Participates in the creation and enforcement of policies and procedures for the library's physical spaces.
• Opens and closes the library on occasion.

Organizational Leadership and External Partnerships

• Communicates with campus partners providing academic services in the library, currently including writing and tutoring services, as well as envisioning future partnerships.
• Coordinates with the Outreach and Engagement Program Lead Librarian to promote library spaces and services to maximize effective use of library resources in collaboration with the Outreach Team.
• Develops and implements strategies for improving the functionality of course reserves by partnering with teaching faculty, educational technology centers, Teaching and Learning, Department Head, and library liaisons.
• Works with consortium partners, such as CLIC, Colorado Alliance, and Prospector to ensure effective operations.
• Communicates with clarity and transparency with internal and external stakeholders.
• Participates in library and departmental strategic planning.
• Actively promotes an environment of continual improvement by engaging in ongoing learning, information sharing, and professional development as a member of the Auraria Library learning organization.

Other

• Collaborates with the Head of Access and User Services, Head of Information Technology and Web Services, Head of Collection Development and Strategies and Head of Discovery Systems and Metadata to plan, develop, and implement cross-departmental public services with the aim of excellent over-all user experience.
• Serves as the team lead for the Service Point Operations Team to plan, develop, and implement cross-departmental public services with the aim of excellent overall user experience.
• Collaborates with other library units and teams to develop services as needed.
• Other duties as assigned.

Leadership and Service

• Participates on Library and campus-wide committees and CU Denver faculty governance.

Qualifications you already possess (Minimum Qualifications)

• Master's degree in Library or Information Science, or equivalent advanced degree from an American Library Association (ALA) accredited or equivalent accrediting body program
• Two years of relevant leadership experience in access and public services, reference, circulation (including an integrated library system), interlibrary loan, document delivery, and/or course reserves.
• Two years of supervisory experience.
• Demonstrated competence and sensitivity in working with individuals who are highly diverse regarding many facets of identity, including but not limited to gender, ethnicity, nationality, sexual orientation, ability, income, level of educational attainment, and religion.

Preferred Qualification to possess (Preferred Qualifications)

• Experience working in and/or providing leadership for a makerspace.
• Experience in an academic library environment in a variety of access and public services including: reference, circulation including an integrated library system (such as Innovative), interlibrary loan, document delivery, and course reserves.
• Assessment experience in the access and public services areas including collecting and analyzing quantitative and qualitative data.

Knowledge, Skills, and Abilities

• Ability to create an exciting, future-oriented library.
• Ability to lead staff and workflows/processes in support of strategic goals.
• Knowledge of current and emerging technologies as applied to access and public services.
• Exemplary interpersonal, oral, and written communication skills plus a demonstrated commitment to professional development/achievement.
• Ability to work well both independently and in a collaborative environment and to contribute to professional service.
• Knowledge and understanding of key issues and trends that affect academic libraries or higher education.
• Ability to engage collaboratively, creatively, effectively and to provide innovative and exceptional service to a diverse clientele.
• Demonstrated experience capitalizing on growth opportunities.
• Demonstrated experience working successfully with people from diverse cultural backgrounds, including international scholars, faculty, and students.

Conditions of Employment

• This position follows a hybrid work structure where employees can work remotely or from the office, as needed, based on demands of specific tasks or personal work preferences. Working from the office is encouraged when working on tasks that require a high degree of collaboration.

CU is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing nondiscrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply, including protected veterans and individuals with disabilities.
The University will provide reasonable accommodation to applicants with disabilities throughout the employment application process. To request an accommodation pursuant to the Americans with Disabilities Act, please contact the Human Resources ADA Coordinator at workplaceengagement@ucdenver.edu .

Employment Sponsorship
Please be advised that this position is not eligible now or in the future for visa sponsorship.

Compensation and Benefits
The salary range (or hiring range) for this position has been established at $75.000 - 80,000.
The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty, and training.
The above salary range (or hiring range) represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
This position is not eligible for overtime compensation.
Your total compensation goes beyond the number on your paycheck. The University of Colorado Denver provides generous leave, health plans and retirement contributions that add to your bottom line.
Benefits statement to include in all benefits-eligible positions. See Eligibility Matrix.
Benefits: https://www.cu.edu/employee-services/benefits
Total Compensation Calculator: http://www.cu.edu/node/153125

Application Deadline
Applications will be accepted until the position is filled. Preference will be given to complete applications received by Sep 12, 2025, 11:59:00 PM. Those who do not apply by this date may or may not be considered.

Required Application Materials:
To apply, please visit: http://www.cu.edu/cu-careers and attach:

• A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
• Curriculum vitae / Resume outlining experience(s).
• Five professional references including name, address, phone number (mobile number if appropriate), and email address. (We will notify you prior to contacting both on and off-list references).

Questions should be directed to Peyton Hertz at peyton.hertz@ucdenver.edu.

Background Check Policy
The University of Colorado Denver strives to maintain a safe and productive educational, clinical, research and employment environment. All prospective employees and current employees must, therefore, consent to and pass background checks prior to any final appointment/employment.