Customer Experience Administrative Assistant

The CX Admin Assistant Clerk will report directly to the Director of Customer Experience and will be responsible for supporting CX through detailed handling of a variety of administrative duties including greeting customers and guests, issuing purchase orders, performing administrative tasks, producing reports for CX, and other duties as required.

• Create a welcoming environment for visitors, guests, customers, vendors
• Assist walk-in jobseekers with employment opportunities
• Backup telephones for Call Center
• Scan/Index service documents from select branches
• Create purchase orders
• Monitor TC security (camera at desk, lock system for front door)
• Maintain and issue facility access fobs using Card Access software
• Support CX training
• Reserve classrooms, conference rooms and update schedule calendar
• Distribute mail to TC employees
• Handle select customer address changes
• Handle repairs of vending machines and copier
• Handle 401(k) appointments for Birmingham branch
• Recycle toner cartridges
• Receive and acknowledge orders from vendors and suppliers
• Assist Facilities Manager with letters, emails, reports, supplier visits, other events
• Assist in monthly Safety meetings
• Assist with phone calls for executive secretaries
• Greet and direct visitors
• Other duties as assigned.

High School or Equivalent (required)

Prior clerical or administrative experience is desired. Experience and demonstrated skill using personal computers including Microsoft Word and Excel and basic typing skills are required for this position. Bookkeeping or accounting skills a plus. (required)

Skills