Computer Support Specialist II

This job posting is anticipated to remain open until August 29th, 2025.

Full-time employees will enjoy a competitive benefits package with options for you and your family including:

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

Equal Opportunity Employer

BI is one of the leading technology companies in Boulder, Colorado and the largest provider of innovative electronic monitoring solutions in the United States. We excel at proving technological solutions to over 1,000 agencies nationwide and allowing those agencies to fulfill their missions without worrying about the technical complexities.

Minimum Requirements

• High School Diploma or GED required.
• Bachelor's Degree in Information Systems or related field preferred.
• Three to five (3-5) years experience in Windows or Server network environments.
• Three to five (3-5) years experience providing remote customer support/helpdesk.
• Excellent interpersonal and communication skills with employees and customers at all levels.
• Excellent customer service and troubleshooting skills.
• Working knowledge of past and current versions of MS Windows Desktop Operating System.
• Working knowledge of computer systems to provide troubleshooting and support.
• Working knowledge of networks, and networked printers.
• Flexibility and the ability to adapt to changing priorities.
• Current Driver's License and the ability to safely operate a motor vehicle required for travel.
• Ability to work with computers and the necessary software typically used by the department.
• United States Citizenship required.
• Ability to pass a federal background check and obtain a suitability determination.

Working Conditions: Encountered on a regular basis as part of the work this job performs.

• Typical office environment.
• Some travel required.
• Ability to use hands to finger, handle or feel to repair and maintain computer equipment.
• Ability to stoop, kneel, crouch or crawl to repair and maintain computer equipment.
• Ability to reach with hands and arms to repair and maintain computer equipment.
• Ability to lift up to 50 pounds to move computer equipment.
• Clear vision at 20 inches or less and at 20 feet or more, ability to identify and distinguish colors, and the ability to adjust focus to set up and repair computer equipment.
• Must be available 24X7 on a rotating basis to provide customer support.

BI Incorporated

Summary

Assists internal and external end-users with computer hardware and software issues, including printers, routers, network, and MS office applications. Provides Tier one support for internal Company business applications, such as Kronos and Good for Enterprise. Refers more complex issues to Systems Administration for Tier two and three support.

Primary Duties and Responsibilities

• Upgrades, repairs and rebuilds laptop and desktop computers as necessary. Administers MS Exchange and Active Directory; sets up new accounts for internal and external customers, and resets passwords when necessary.
• Assists internal customers with all areas of LAN/WAN applications.
• Installs the latest version of MS Windows Desktop Operating System. Downloads patches. Sets up network printers or servers on user desktop computers.
• Responsible for ordering hardware and software for new field offices.
• Visits remote offices as requested to help with issues in the office.
• Responsible for setting up new offices as they open, to make sure they conform to the standards in place.
• Sets up POS printers for remote offices to allow custom applications.
• Creates and maintains all installation instructions for software applications.
• Performs basic troubleshooting of TCP/IP networks when necessary.
• Supports installs, upgrades and repair of Android and IOS devices for upper level management.
• Answers Help Desk phone and logs tickets.
• Performs other duties as assigned.