AR Cash Application Coordinator

Please note: This is a hybrid position. You will be expected to work from the office in Alpharetta, GA, three days a week, and work from home two days a week.

Education is ever-evolving. And so are we.

We seek passionate people from diverse backgrounds who are committed to helping improve the work of schools as a trusted partner in advancing learning. By joining the Cognia team, you will be immersed in a community of energetic and resourceful people dedicated to a common vision to impact and inspire education providers to advance and enable pathways of success for all learners. At Cognia we have developed a holistic approach to education that empowers schools to create real outcomes and optimize learning for students of all backgrounds, servicing more than 36,000 institutions, 5 million teachers, and 25 million students in 85 countries. When you join Cognia, you join a team of experts passionate about our mission and embracing our core values in everything we do.

NATURE AND SCOPE:

The AR Cash Application Coordinator serves as a member of the Accounting/Finance team under the direction of the Accounts Receivable Manager. The AR Cash Application Coordinator is responsible for accurately and efficiently applying incoming payments to customer accounts and resolving payment discrepancies. This role plays a critical part in maintaining the accuracy of the company's accounts receivable records and ensuring timely and efficient cash flow.

PRINCIPAL ACTIVITIES:

• Process and apply customer payments (checks, ACH, wire transfers, credit cards) to appropriate invoices and accounts in the accounting system.
• Review and reconcile payment discrepancies and resolve unapplied or misapplied cash.
• Research and resolve customer account issues, including short payments, deductions, and overpayments.
• Communicate with internal departments (e.g., AR, sales, customer service) to investigate and resolve payment issues.
• Maintain accurate and up-to-date customer account records.
• Assist with month-end closing and AR reporting as needed.
• Respond to customer inquiries related to payments or account status.
• Work with the collections team to ensure timely resolution of outstanding items.
• Follow company policies and accounting standards to maintain financial integrity.
• Perform duties and fulfill responsibilities that may, from time to time, include related or unrelated tasks.

JOB REQUIREMENTS:

Education & Experience:

• High school diploma required; associate's degree preferred
• A minimum of two (2) years of accounts receivable/collection experience required
• Proficiency in Microsoft Office (especially Excel) required
• Experience with accounting/ERP software (e.g., NetSuite) preferred
• Knowledge of relevant laws and regulations related to collections preferred

Competencies:

• Experience working in a high-volume cash application environment.
• Familiarity with lockbox, remittance, and electronic payment processes.
• Ability to work independently and collaboratively in a fast-paced team environment.
• Strong communication
• Excellent organizational and time management skills
• Ability to handle sensitive information with confidentiality
• Detail-oriented and customer service-oriented
• Ability to create and maintain cooperative working relationships with other team members
• Ability to work and communicate effectively using Microsoft Excel, Outlook, Word and other software and web-based applications
• Follows the Cognia code of ethics in all respects

Anticipated Travel (may include local, national, and/or international travel):

• Limited travel (0-10%)
• Travel to All Staff Company Meeting required

At Cognia, we recognize the critical role played by our teams in carrying out the organization's important educational mission. As a reflection of that recognition our exceptional benefits offerings include generous paid time off and holiday breaks, comprehensive insurance plans, and a 12.5% retirement savings contribution which is immediately vested, all effective on your date of hire. This represents a strong commitment by the organization to attract and retain the highest quality workforce - to ensure our continued ability to effectively serve our mission for years to come.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy-related conditions), sexual orientation, gender identity, marital status, national origin, age, physical or mental disability, citizenship, protected veteran status, genetic information or any other characteristics protected by local, state, or federal laws, rules, or regulations. Cognia is an Equal Opportunity Employer.