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As an Associate Claims Technician, you will provide basic functional and operational support for the claims department including maintaining claim records through data entry and validation. You will support claim task completion by printing and/or assembling claim documents for mailing and preparing claims records, forms, and materials in response to various requests. You will review and analyze reporting errors and make necessary corrections. You will work with customers, suppliers, attorneys, body shops, medical providers, and claims staff to help answer questions and resolve issues.
This role will be filled in Stevens Point, WI following our hybrid work model. What You'll Do: As an Associate Claims Technician, you will:
- Provide support in maintaining claim files, including updating claim coding, financial, and other data elements, preparing a variety of claims forms and materials, and ordering police reports. Review and audit reports associated with claim file activity for documentation and accuracy. Enter/update data as necessary.
- Assist with basic claim referrals to various claims suppliers, including telephonic and field case managers, medical canvases, and surveillance requests. Complete simple forms when required.
- Compile and review claim records and materials in response to requests, including subpoenas, Medicare requests, and medical exchanges.
- Assemble, print, and review claim documents and checks in preparation for mailing and/or in response to various claims requests. Complete cover sheets, mailing labels, and package documents for mailing.
- Upload various documents to electronic claim files. Monitor electronic mailboxes and route mail to appropriate claims staff.
- Provide clerical support to claims staff, which may include providing telephone coverage for the toll-free line, photocopying documents, and ordering supplies.
Additionally, you will:
- Develop and maintain knowledge of jurisdictional requirements and best practices within assigned department ensuring all tasks and edits are completed effectively and in compliance.
- Perform other job-related duties as assigned from time to time.
What it Takes:
- High School Diploma or equivalent work experience.
- Customer service experience preferred.
- Ability to obtain and maintain state certification(s) as required.
What You'll Receive: At Sentry, your total rewards go beyond competitive compensation. Below are some benefits and perks that you'll receive.
- Sentry is happy to offer flexibility through a scheduled Hybrid work model. Monday and Friday work from home if you choose to, Tuesday through Thursday you'll work in office.
- As a Sentry associate, you will have an in-office workspace and materials for your home office. In addition to the laptop, you will receive prior to your start, Sentry will provide equipment for your home office.
- Meal Subsidy available for associates who report to an office.
- 401(K) plan with a dollar for dollar match on your first eight percent, plus immediate vesting to help strengthen your financial future.
- Continue your education and career development through Sentry University (SentryU) and utilize our Tuition Reimbursement program.
- Generous Paid-Time Off plan for you to enjoy time out of the office as well as Volunteer-Time off.
- Group Medical, Dental, Vision, Life insurance, Parental leave, and our Health and Wellness benefits to encourage a healthy lifestyle.
- Well-being and Employee Assistance programs.
- Sentry Foundation gift matching program to encourage charitable giving.
Get ready to own your future at Sentry. Opportunities await! Donna Paschall Donna.Paschall@Sentry.com Equal Employment Opportunity Sentry is an Equal Opportunity Employer. It is our policy that there be no discrimination in employment based on race, color, national origin, religion, sex, disability, age, marital status, or sexual orientation.
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Sentry Insurance
life insurance, parental leave, tuition reimbursement, 401(k), remote work
Aug 13, 2025