New

Loss Mitigation Workout Completion Specialist

TEKsystems
$23.16 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, San Diego
Aug 13, 2025
Description The Loss Mitigation Workout Closing Specialist is responsible for managing the closing process of loan workout packages, ensuring compliance with investor, insurer, state, federal, and CFPB guidelines. This role involves coordinating with various teams, maintaining accurate records, and providing exceptional customer service to ensure a seamless and efficient loss mitigation process. Additionally, the Workout Completion Specialist oversees the quality control of borrower executed documents, ensuring that approved workout terms amortize and cure delinquencies. They manage the finalization of workout terms in our proprietary system, I5, and collaborate closely with departments such as cashiering and loan accounting to ensure accurate and timely processing of loans eligible for buyout. * Conduct quality control of borrower-executed documents to ensure proper notarization and execution. * Reconcile modifications to ensure the capitalized amounts align with the adjustments to the loan's unpaid principal balance. Ensure approved workout terms are properly amortized and cure delinquencies. * Perform quality control of funds movement, escrow balance, and advance setup in the system of record. * Collaborate with teams such as cash management, escrow, and investor accounting for any necessary adjustments. * Research, reconcile, reclassify, and remit corporate advances resulting from loss mitigation workouts. * Manage and pay post-workout invoice payments resulting from completed workouts. * Submit workout settlements to investor systems (FNMA and FHLMC) and perform final quality control of the internal system to ensure it reflects workout documents before closing workout templates. * Monitor borrower accounts approved for FHA Payment Supplement population and process requests for termination and cancellations. Submit documents for recording by mail or approve submission in the document vendor system. * Clear delinquencies cured by the workouts and ensure documents are approved for recording. * Complete FNMA reclassifications before finalizing workout terms in the proprietary system, I5. * Collaborate with cashiering and loan accounting teams to ensure accurate processing of loans. * Prepare loans eligible for buyout, ensuring all necessary documentation and approvals are in place. * Troubleshoot and resolve any issues related to workout completion and document quality control. * Assist in developing and implementing procedures to improve the workout completion process. * Provide excellent customer service to internal and external stakeholders. * Communicate and collaborate effectively with individuals and teams to ensure high-quality and timely responses and resolutions to issues. * Identify needs, propose innovative solutions, and deliver results within timelines. * Participate in activities and projects aimed at improving business performance. * Maintain effective communication with the management team and escalate issues as needed. * Stay current on industry regulations and recommend updates to internal policies, procedures, and systems based on new or changed requirements. * Ensure compliance with company policies, industry regulations, and legal requirements. * Handle confidential information with discretion and integrity. * Provide excellent customer service to internal and external stakeholders. * Follow Guild's information security policies. Skills organizational and analytical skills, multi tasking, data entry, Customer service, interpersonal skills, communication and people skills, written and verbal skills, microsoft suite Top Skills Details organizational and analytical skills,multi tasking,data entry,Customer service,interpersonal skills,communication and people skills,written and verbal skills,microsoft suite Additional Skills & Qualifications - Minimum 2 or more years total mortgage servicing experience or loss mitigation experience - Bachelor's Degree directly related to the position or equivalent- preferred - High School Diploma or equivalent- required - Strong working knowledge of FNMA/ FHLMC/ FHA/ VA /USDA mortgage loan documents, including overall processes and inter-relationships, standards and requirements, terminology, compliance and regulatory requirements related to federal debt collection laws, Federal Bankruptcy Laws, and proper handling of other legal situations. - Knowledge of Standard Operating Procedures, CFPB, FCRA, and FDCPA preferred. - Highly organized and detail-oriented; ability to work in a fast-paced, department-metrics-driven environment required. - Proficiency collaborative cloud-based programs, and third-party software applications required. - Intermediate math skills required. Analytical thinking. - Familiarity with document retention software; Blitzdoc /ICE preferred. - 10-key by touch is strongly preferred. - Proficiency in Microsoft Office Suite and loan servicing software. - Ability to work independently and as part of a team. - Strong problem-solving skills and ability to handle multiple tasks simultaneously. Experience Level Intermediate Level Pay and Benefits The pay range for this position is $23.16 - $23.16/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in San Diego,CA. Application Deadline This position is anticipated to close on Aug 25, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.