Senior Salesforce Administrator

Job Summary
The Senior Salesforce Administrator leads the configuration, maintenance, and optimization of the Salesforce platform to support business operations and enhance enterprise-wide user experience.

Primary Objectives

• Act as primary resource for end-user support and problem resolution for the Salesforce platform.
• Manage and coordinate planning, testing, and implementation of Salesforce upgrades, enhancements, and new releases.
• Monitor system functionality and proactively address technical issues and inefficiencies.
• Evaluate and optimize Salesforce features and tools to improve functionality and user experience.

Duties and Responsibilities

• Manage new user setup, security roles, profiles, permissions, and access requests.
• Provide expert-level support and guidance to internal teams on Salesforce functionality and related standards.
• Research and recommend system enhancements, features, and tools to support continuous improvement and enhanced efficiency.
• Prepare and deliver project updates and performance metrics to leadership and project teams.
• Collaborate with cross-functional teams, business partners, and vendors to identify and implement solutions and best practices.
• Troubleshoot and resolve system issues, disruptions, and performance gaps.
• Develop, maintain, and publish documentation, user guides, and knowledge base articles for Salesforce users.
• Build and maintain workflows, approval processes, and validation rules.
• Review, audit, and validate data and resolve data integrity issues.
• Coordinate and lead Salesforce testing and deployment projects related to new releases, features, and integrations.
• Contribute to strategic planning for Salesforce roadmap and long-term platform evolution.
• Other duties as assigned.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education

• Bachelor's degree in information Systems, Business Administration, or related field or equivalent combination of education and experience required

Licenses and Certifications

• Salesforce Administrator Certification (ADM-201) required
• Salesforce Experience Cloud Consultant Certification preferred

Work Experience

• 5+ years' experience of advanced Salesforce administration required

Required Knowledge, Skills and Abilities

• Strong proficiency with Salesforce Service Cloud and Sales Cloud products.
• Ability to multi-task, manage priorities, and meet critical deadlines.
• Ability to read, interpret, and apply technical manuals, materials, and knowledge bases.
• Demonstrated ability to take initiative, work independently, and collaborate on cross-functional teams.
• Ability to identify and resolve complex issues using innovative research and analysis.
• Excellent written, verbal, and interpersonal communication skills.

Competencies

• Delivers Results Rigorously drives self and others to achieve high levels of individual and organization performance.
• Engages & Inspires Others Leads with energy, self-confidence and understanding in ways that motivate colleagues to achieve more than they thought possible.
• Focuses on the Customer & Market Continuously evaluates what is important to the customer/client and develops products or solutions that exceed expectations.
• Makes Sound Business Decisions Makes timely and well-informed decisions that advance critical priorities, capitalize on new opportunities, and resolve problems.
• Practices our Values Supports and models The Pasha Way; conduct reflects Excellence, Honesty, Integrity, Innovation and Teamwork.

PHYSICAL DEMANDS, WORK ENVIRONMENT, AND TRAVEL
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hear and speak with sufficient clarity to understand and engage in telephonic information exchange; hear and understand verbal instructions; give and receive information verbally in person or via communication device - Often
• Walk/travel within office environment, crouch/bend to access floor-level storage - Often
• Use hands/fingers to operate office equipment, type/complete data input, write - Often
• Reach with hands, arms; lift, move and manipulate objects weighing up to 20 pounds - Regularly
• Sight sufficient to read instructions, documents, and screen-based information - Often
• Use hands/fingers to manipulate and file documents, folders, small objects - Regularly

Working Environment
This role requires work that may involve the following environmental conditions:

• Corporate office environment

Travel
Occasional Must be able to travel independently to U.S. locations.

Screening Requirements
Background Checks

Must be fully vaccinated against COVID-19, except as prohibited by law.
The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: San Rafael, CA. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 1: $115,000 - $135,000