Sr. Manager, Cloud Operations

National Philanthropic Trust
United States, Pennsylvania, Jenkintown
Aug 14, 2025
Senior Manager, Cloud Operations ABOUT NATIONAL PHILANTHROPIC TRUST National Philanthropic Trust is a public charity dedicated to providing philanthropic expertise to donors, foundations, and financial institutions, enabling them to realize their philanthropic aspirations. NPT was founded in 1996. Since then, we have raised more than $73.4 billion in charitable contributions and currently manage $49.2 billion in charitable assets. We have made more than 870,000 grants totaling more than $34.6 billion to charities worldwide. We rank among the largest grantmaking institutions in the United States. Our mission is to increase philanthropy in society. To that end, our experienced staff of philanthropic professionals are fully prepared to help you establish and administer your donor-advised fund. NPT is led by a Board of Trustees composed of nationally known experts in philanthropy and business. At National Philanthropic Trust, we foster a welcoming environment for all.People are valued and respected for who they are-with opportunities to bring theirentrepreneurial spirit andtalents to increase giving around the world. We have an inclusive, supportive, collaborative culture that makes National Philanthropic Trust one of the most rewarding places to work. Job Summary: We are seeking a results-driven, technically skilled, and people-centered Senior Manager of Cloud Operations to lead our Infrastructure Team during a critical period of modernization and transformation. This role requires deep expertise in Microsoft Azure, strong operational leadership, and a hands-on approach to managing hybrid infrastructure that includes both legacy enterprise systems and modern cloud-native services. As a key leader, you will shape the future of our infrastructure services by guiding the transformation of both cloud and legacy platforms. This includes full ownership of compute, storage, networking, and platform operations, with a focus on scalability, reliability, and innovation. You will maintain the integrity of our cloud environment while supporting enterprise services and leading the team through change. By modeling accountability, fostering collaboration, and driving operational excellence, you will ensure clarity, performance, and long-term sustainability across a dynamic hybrid ecosystem. Position requires a hybrid work model with three days in-office per week. Salary range is $100,000-$125,000 plus 18% annual discretionary bonus. ____________________________________________________________________________ Key Responsibilities Leadership & People Management Provide direct supervision, performance coaching, and professional development to the Infrastructure Team. Foster an environment of inclusion, collaboration, and continuous learning while setting clear performance expectations. Define and track OKRs, KPIs, and metrics aligning technical execution with business goals. Partner closely with IT Support and Cybersecurity leadership to ensure associated workflows and shared outcomes. Model leadership through action by engaging directly in implementation, decision-making, and problem-solving. Cloud and Hybrid Infrastructure Design, implement, and manage Microsoft Azure infrastructure in alignment with governance and security standards. Steward cloud infrastructure to align performance, scalability, and long-term resilience with business goals. Drive integration of legacy platforms into cloud environments with a focus on technical sustainability and modernization. Collaborate with Development and Data teams to ensure infrastructure supports application, analytics, and processing needs. Champion DevOps alignment by integrating Infrastructure-as-Code, CI/CD, and automation into delivery pipelines. Operational Reliability Lead structured change management, incident response, and alerting protocols to minimize downtime and drive service excellence. Apply monitoring and performance data to ensure availability, efficiency, and responsiveness in a metrics-driven environment. Promote a culture of accountability and urgency, ensuring service levels are consistently met and exceeded. Security and Compliance Partner with the Cybersecurity to apply secure-by-design principles. Implement and maintain controls aligned with compliance standards and enterprise risk management frameworks. Support continuity and recovery planning with a proactive, ownership-driven approach. Stakeholder and Vendor Management Serve as the primary operational contact for vendors delivering infrastructure services. Coordinate deliverables and performance oversight in collaboration with the Vendor Management Team. Define, monitor, and report on vendor SLAs to ensure accountability and alignment with organizational standards. Required Skills & Experience: Leadership Competency Minimum 7 years in IT operations, including 5+ years in leadership roles. Demonstrated success leading high-performance teams through infrastructure modernization and operational change. Strong communication skills with the ability to translate complex technical information for varied audiences. Proven ability to drive accountability, urgency, and clarity in fast-paced environments. Technical Expertise Minimum 5 years of hands-on Microsoft Azure experience with deep understanding of cloud architecture and services. Strong knowledge of hybrid infrastructure models including physical and virtual servers, networking, and firewalls. Proficiency in Infrastructure-as-Code, CI/CD pipelines, automation tools, and operational monitoring platforms. Skill in vendor oversight, service-level negotiations, and performance metrics reporting. Certifications & Education Required: Microsoft Certified: Azure Administrator Associate Preferred: Microsoft Azure Solutions Architect Expert Plus: ITIL Foundation or higher Education: Bachelor's degree in Cybersecurity, Computer Science, Information Systems, or related field (Master's degree or equivalent experience preferred) What Makes You Successful in This Role You are a strategic, collaborative leader who builds strong relationships, drives measurable results, and leads with purpose. You: Take ownership, drive accountability, and foster inclusive team engagement Navigate ambiguity and align actions with long-term strategic goals Leverage KPIs and SLAs to guide continuous performance improvement Embrace change and lead transformation efforts that modernize infrastructure and strengthen resilience Mentor technical staff, promote talent development, and build a high-performing teams Balance executive-level vision with hands-on technical involvement when needed Collaborate across teams and with vendors to ensure reliable, scalable service delivery This role is an exceptional opportunity to lead a transformational journey in how we deliver infrastructure services, while balancing operational reliability with innovation and scale. You'll help us move from managing what exists to architecting what's next.