IT Plant Support Analyst

TEKsystems
$20.00 - $25.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Wisconsin, Beloit
Aug 14, 2025
Description As an IT Plant Support Analyst, you will provide hands-on technical support for IT systems and infrastructure at our manufacturing plant. You'll play a key role in ensuring uptime, performance, and security of critical technologies, while also contributing to global IT initiatives and projects. This role requires a proactive, customer-focused approach and the ability to work effectively in a fast-paced, industrial environment. Key Responsibilities * Provide technical support for hardware, phones, workstations, servers, networking equipment, and plant-connected devices. * Diagnose, repair, install, and upgrade IT-supported software and hardware following company SOPs. * Maintain clear communication with plant partners during issue resolution and system outages. * Use the Service Management tool to log, track, and resolve support tickets. * Identify trends in support issues and collaborate with appropriate teams to address root causes. * Roll out new IT processes, hardware, and software at plant locations. * Ensure contractors and engineers adhere to company IT policies. * Participate in or lead small to medium-sized IT projects using enterprise project management tools. * Provide 24/7 support coverage as needed for plant operations. * Create and maintain documentation for plant support processes. * Support strategic IT initiatives and collaborate with global IT teams to deliver solutions. Required Skills * Strong troubleshooting and customer service abilities * Experience with Active Directory, SCCM, Office 365 * Network support including CAT6 and fiber optic cabling * Familiarity with service management tools and IT best practices Preferred Qualifications * 3-4 years of IT support experience in a manufacturing or industrial environment * Ability to analyze support trends and recommend improvements * Experience working with plant engineers to implement IT solutions * Strong communication skills for both technical and non-technical audiences Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Beloit,WI. Application Deadline This position is anticipated to close on Aug 27, 2025. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.