Senior Guest Services Coordinator

City/State

Work Shift

Overview:

Full-Time, Rotating shifts

The Senior Guest Services Coordinator oversees daily operations of the guest services team to ensure high-quality service. Train, mentor, and evaluate team members to enhance performance and customer satisfaction. Handle guest inquiries, complaints, and feedback promptly and professionally. Develop and implement guest service policies and procedures. Collaborate with other departments to ensure seamless guest experiences. Monitor and analyze guest service metrics to identify areas for improvement. Organize and lead team meetings to discuss goals and performance. Maintain knowledge of services to assist guests. Ensure compliance with health and safety regulations.

Education
HS - High School Grad or Equivalent

Certification/Licensure
Driver's License - Certification - Other/National

Experience

5 years of Customer Service

Keywords: Customer Service, guest services, receptionist, leadership, team lead, healthcare, administration

.

Sentara Obici Hospital, a 175-bed state-of-the-art facility, is located on Godwin Boulevard in Suffolk, VA. Our full-service hospital continues a legacy of providing residents of Western Tidewater with high-quality, patient-centered care. As a recognized accredited Primary Stroke Center, and Magnet hospital for nursing excellence, the hospital specializes in orthopedic and spine, heart and vascular, advanced imaging, gynecological and comprehensive breast services, behavioral health, maternity, weight loss surgery, and a heartburn treatment center.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission "to improve health every day," this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states:

Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.