Offline Customer Support I

Charter Communications
United States, Florida, Riverview
Aug 14, 2025
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Reliable. Team player. Multi-tasker. Critical-thinker. If this sounds like you, you can thrive as an Offline Customer Support Specialist at Spectrum. As an Offline Customer Support, you'll complete offline tasks that support our Customer Operations. In this essential, entry level role, you'll guarantee that people, process, and technology are effectively supporting the customer and the operational business rules. Your support of our team will make a positive impact on customers and the company every day. WHAT OUR CUSTOMER SUPPORT SPECIALISTS ENJOY MOST Identifying, analyzing, and correcting errors on customer accounts within multiple systems Owning special requests and research needs that contribute to the success of the team and ultimately enhance the customer experience Completing offline and back office support tasks, such as customer mailings or call logs Interacting with customers and coworkers to ensure accuracy of information and requests Representing a Fortune 100 company and being part of a supportive team We're a large organization with bustling 24/7 call centers offering a variety of shifts. Throughout your shift, you'll be responsible for contacting customers to gather missing information, resolving complex customer requests, and analyzing audit or error reports. If you like being busy and are up for the challenge, this is a great role to start your Spectrum career. WHAT YOU'LL BRING TO SPECTRUM Required Qualifications Education: High school diploma or equivalent Schedule: A flexible work schedule may be required Language: Ability to read, write, speak and understand English Preferred Qualifications Experience: 1+ years of customer service, retail, transaction-based support environment, or related customer-facing experience; cable or related telecommunications/broadband industry experience Knowledge of: Cable industry products and services, cable billing systems (CSG/ICOMS) Technical Skills: MS Office, computer savvy, data entry Skills: Effective communication, multi-tasking, time management, problem-solving Abilities: Organized, detail-oriented, adaptable, resourceful, team player, resilient Language: Bilingual (English and Spanish) SPECTRUM CONNECTS YOU TO MORE Supportive Teams: Learn from managers and work with team-oriented colleagues who want you to grow and succeed Competitive Pay: Generous $20 per hour starting pay Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed Total Rewards: Our comprehensive benefits are among the best in the industry Apply now, connect a friend to this opportunity or sign up for job alerts! CSU140 2025-59636 2025 Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life. A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances. Get to Know Us Charter Communications is known by our Spectrum products and services, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more. Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.