Support Desk & Jr System Administrator (Hybrid)

We are seeking a Lead Support Desk & Application Support Administrator to provide comprehensive technical support and application support administration for our team at Fort Eustis. The ideal candidate will have a strong background in customer service and possess the ability to manage and troubleshoot a variety of IT systems.

This role requires an active Secret Security Clearance.

This position requires 2 days per week in the office, with the potential for more days if mission demands.

Responsibilities:

• Technical Support: Provide technical, operational, and training support to users of government provided equipment, and personal equipment such as computers, laptops, and mobile devices. Act as a liaison between Tier 1, 2, and 3 support teams.
• Documentation & SOP Management: Maintain detailed troubleshooting records and offer feedback to subject matter experts (SMEs) for Standard Operating Procedure (SOP) creation. Develop quick reference guides for system usage and best practices.
• Communication & Reporting: Regularly communicate with schoolhouse Points of Contact (POCs) to report issues, track user experience feedback, and ensure proper data formatting before submitting reports to the Site-Lead. Provide ad-hoc training to government instructors and training developers as needed.
• Advanced Troubleshooting: Leverage application knowledge (currently Blackboard and Moodle) and conduct research using knowledge boards, user community sites, and vendor documentation to address complex issues or trends reported by the Support Desk.

• Experience: Minimum of two years of experience as a system administrator on a Windows-based network.
• Certifications:
  • CompTIA Security+ CE (must be current)
  • Must be able to obtain MCSA (Microsoft Certified Solutions Associate) or equivalent Windows Server certification within 6-8 months of hire. (Company Sponsored)
• Experience with Learning Management Systems (Blackboard, Moodle) preferred.