New

Mission Critical Specialist (Remote U.S.)

Purolator International
life insurance, paid time off, paid holidays, sick time, long term disability, tuition assistance, retirement plan
United States, New York, Jericho
2 Jericho Plaza (Show on map)
Aug 14, 2025
Working at Purolator International is more than a job. It's an opportunity to be part of a winning team and to contribute to the success of our growing company. Purolator International is a leading U.S. based supply chain logistics solutions provider specializing in the air and ground forwarding of express, freight and parcel shipments, customs brokerage, and fulfillment and delivery services to, from and within North America. We are a subsidiary of Purolator Inc., Canada's largest leading integrated freight, package, and logistics solutions provider. You can learn more about us on YouTube and LinkedIn. When we say we're the best, we're not just tooting our own horn. We're incredibly proud of the many awards we've won for shipping to, from, and within Canada. Purolator International provides a "Best in Class" Total Rewards package to employees and their families. Medical & Prescription Drugs (80%+ premium paid by Employer) Employer Funded Health Savings Account (H.S.A) Dental and Vision plans Employer funded Short/Long Term Disability & Life Insurance Accident, Hospital & Critical Illness Plans Retirement Plan Employer Contribution (50% Match up to 8% of Your Eligible Salary) Annual Bonus Incentive Plan Paid Time Off Including: 15 Vacation Days, 10 Sick Days, 4 Personal Days Paid Holidays 100% Paid Extended Parental/Maternity Leave Program 100% subsidized pay Military/Reserves Leave Program Tuition Assistance Wellness Program Identify Theft Protection Discount Program Pet Insurance Discount Program We also offer social responsibility initiatives covering a wide range of business aspects and employee relationships such as supporting local communities, educating, and empowering workers, promoting gender equality and minorities, reducing our footprint, etc. What will you be doing? The primary responsibility of this role is to provide coordination and oversight of all domestic air and ground, as well as import and export shipments at gateway, including shipment and document preparation, booking, coordination of customs clearance, and pick-up and delivery in a 24/7/365 environment Coordinate domestic and/or international shipments based on client requirements, via phone and email, ensuring coverage of assigned shifts in a 24/7/365 environment. Coordination with agents, carriers, and brokers to procure scheduling and rates, as well as administration of these activities. Routing of shipments and preparation of pre-alert documentation. Booking of all air and ground shipments with appropriate agent/carrier Coordinates pick-up and delivery of shipments with shipper/consignee. Enters all shipments and related information into the applicable TMS as required in a timely manner ensuring milestones are available in real-time. Follow up on all shipments to ensure customer commitments are met. Validate that critical connections are made. React to any delays to keep shipments moving. Update clients and others (sales, CRR's, etc.) of changes in status. Document preparation specific to a given shipment, including but not limited to BOL, MAWB, HAWB, Commercial Invoice, and Certification of Origin. Develop pricing and routing for ground, NFO air freight including cargo airlines, passenger airlines, chartered aircraft, deferred air freight, OBC. Build and maintain relationships with customers, agents, and carriers. Prepare competitive and market-based solutions. Prepare and analyze reports on a daily, weekly, and monthly basis, as required. As a 24/7/365 operation, have a willingness to be flexible with scheduling and available to respond to and meet customer needs outside of traditional working hours. Where are you located? This is a fully remote position, and we welcome candidates based anywhere within the United States. What are your hours? This is a weekend shift opportunity. The schedule for this role is: Friday: 8:15 AM - 5:00 PM Saturday: 7:00 AM - 7:00 PM Sunday: 7:00 AM - 7:00 PM Monday: 8:15 AM - 5:00 PM Who are you? Bachelor's degree and/or a min of 3 years of position-related, logistics experience is required 3 years experience in time-critical logistics environment, preferably air/express/courier or same-day logistics. Make quick decisions and innovative solutions to complex client logistics needs Strong customer service skills (world class Customer service, performant under pressure, swift thinker, multi-tasker, attention to details, self-motivated, collaborative) Previous experience working with Microsoft Outlook, Word/Excel. Ability to multitask and adapt to change in a high stress environment. Ability to work independently Collaborate with all team members to get shipments from point A to point B with a team mindset Demonstrate the ability to quickly move from one task to another Is successful under pressure Purolator International values diverse perspective and life experiences. Purolator International encourages candidates of all backgrounds to apply, including people of color, immigrants, refugees, women, people who identify as LGBTQ, people with disabilities, veterans, and those with diverse life experiences. Candidates applying will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. If you require an accommodation during the recruitment process, we will work with you to meet your needs. Purolator International participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program www.e-verify.gov. Any offer of employment is contingent upon the results of the Company's lawful preemployment checks, which may include background and reference checks, in compliance with applicable federal, state and local law.