Strategic Account Manager - Columbia, SC Market

Title: Strategic Account Manager
Location: Onsite Columbia, SC

Job Summary
The Strategic Account Manager (SAM) is responsible for retaining existing revenue and generating sales uplift revenue within the current customer base. This role carries a quota focused on producing new revenue from assigned accounts and/or geographic territories. The SAM may work alongside additional sales representatives or personnel as needed to support short-term initiatives or targeted sales efforts.

Duties and Responsibilities

• Pursue additional business with existing large and mid-market enterprise customers (full potential value above ~$10k MRC) within the assigned market territory.
• Use CRM tools to manage sales opportunities and provide accurate reporting and forecasting.
• Develop proposals using the full suite of Segra products to win additional business with existing customers.
• Meet new revenue quotas while reducing churn and increasing customer retention.
• Maintain strong relationships with assigned Segra customers to preserve the existing revenue base.
• Investigate and resolve customer issues while positioning additional products and services.
• Prepare and deliver effective sales presentations to existing customers.
• Re-term existing accounts as applicable to ensure retention.
• Maintain and update customer and company contacts, presentations, proposals, and sales records.
• Submit accurate customer contracts via CRM to Sales Engineering or Customer Care for provisioning.
• Coordinate with customers and internal teams to ensure timely product delivery and communication.
• Provide ongoing support to ensure customer satisfaction.

Qualifications

• Degree in sales, marketing, or a related field; equivalent work experience or a combination thereof.
• Previous enterprise-level ILEC-CLEC or managed services sales experience preferred.
• Minimum of 5 years in telecommunications or technology sales, including products such as core connectivity, extended connectivity, storage and cloud services, and security solutions.
• Proven success in serving and selling to major enterprise accounts (sales > ~$10k MRC).

Key Competencies

• Strong communication and time management skills.
• Proficiency in Microsoft Office; experience with Microsoft Dynamics preferred.
• Ability to design strategic plans that align Segra products with evolving customer needs.
• Conduct quarterly account reviews to reinforce Segra's position as the provider of choice.
• Problem-solving skills to adapt products and services as needed.
• Ability to leverage existing relationships for referrals to prospective major accounts.

SEGRA is committed to being an equal opportunity employer. The company does not discriminate on the basis of sex, race, color, creed, national origin, age, religion, sexual orientation, gender identity, gender expression, pregnancy, genetic information, veteran status, disability, or any other characteristic protected by applicable federal, state, or local laws in employment with or treatment once employed in the company. No question on this application is used for the purpose of limiting or eliminating any applicant from consideration for employment on any basis prohibited by applicable local, state or federal law. Individuals with disabilities may be entitled to a reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. Please inform SEGRA's personnel if you need assistance completing this application or to otherwise participate in the application process.

NOTHING IN THIS APPLICATION FOR EMPLOYMENT SHALL CREATE AN EXPRESS OR IMPLIED CONTRACT OF EMPLOYMENT.