Technology Manager

Who We Are:

Since 1906, New Balance has empowered people through sport and craftsmanship to create positive change in communities around the world. We innovate fearlessly, guided by our core values and driven by the belief that conventions were meant to be challenged. We foster a culture in which every associate feels welcomed and respected, where leaders and creatives are inspired to shape the world of tomorrow by taking bold action today.

The Technology Manager is responsible for overseeing and maintaining the technology infrastructure across NB Development Group LLC properties, with a primary focus on The TRACK at New Balance. Additional support is required at Warrior Ice Arena, NB Fitness Club. This role ensures seamless technology operations for staff, athletes, visitors, and external clients, blending advanced technical expertise with hands-on operational support.

The Technology Manager will manage cybersecure facility networks, video broadcasting systems, desktop support, VOIP services, LED videowalls, digital signage, lighting control, and in-house audio systems. They will also support event staff with training, troubleshooting, and technical assistance, maintaining a high standard of professionalism in interactions with internal and external stakeholders.

This position reports directly to the General Manager and requires a flexible schedule to support events, including availability across weekends and holidays, without exceeding standard working hours.

• Maintain and optimize facility LAN, internet services, cybersecurity tools, and AV systems.
• Ensure seamless integration and performance of all technology components.

• Provide first-level troubleshooting for outages and technical issues.
• Collaborate with event staff and external organizers to meet technology needs.
• Assign network access and assist with physical network cabling.
• Support building conversions and operational transitions as part of the TRACK team.

• Manage VOIP systems and service license agreements.
• Serve as liaison to third-party service providers and vendors.
• Evaluate vendor performance and ensure service quality.

• Maintain inventory of technology assets and plan for lifecycle replacements.
• Assist in budgeting for renewals, service contracts, and capital expenditures.

• Provide basic desktop support and training for staff.
• Ensure a high-quality experience for athletes, visitors, and clients during events.

• Perform other job-related tasks as assigned by the General Manager.

• Bachelor's degree in Engineering, IT, or a related field, or equivalent experience.
• Minimum of 5 years of professional experience in the technology industry.
• Hands-on experience with building technologies relevant to this role.
• Certifications in IT network design and/or system administration preferred.
• Proven leadership and project management skills.
• Experience in live event environments and flexible scheduling.
• Proficiency in Microsoft Office Suite.
• Ability to lift and move equipment weighing up to 50-100 lbs.

• Strong communicator with the ability to translate technical concepts for non-technical audiences.
• Collaborative team player who respects reporting structures and boundaries.
• Proactive, responsive, and solutions-oriented.
• Prioritizes effectively and maintains composure under pressure.
• Understands the dynamics of sports and event calendars.
• Maintains accurate documentation and ensures knowledge continuity.
• Committed to delivering exceptional user experiences in live environments.

Regular Associate Benefits

Our products are only as good as the people we hire, so we make sure to hire the best and treat them accordingly. New Balance offers a comprehensive traditional benefits package including three options for medical insurance as well as dental, vision, life insurance and 401K. We also proudly offer a slate of more nontraditional perks - opportunities like online learning and development courses, tuition reimbursement, $100 monthly student loan support and various mentorship programs - that encourage our associates to grow personally as they develop professionally. You'll also enjoy a yearly $1,000 lifestyle reimbursement, 4 weeks of vacations, 12 holidays and generous parental leave, because work-life balance is more than just a buzzword - it's part of our culture.

Temporary associates are provided three options for medical insurance as well as dental and vision insurance and an associate discount.

Part time associates are provided 401k, short term disability, a yearly $300 lifestyle reimbursement and an associate discount.

Flexible Work Schedule

For decades we have fostered a unique culture founded on our values with a particular focus on in-person teamwork and collaboration. Our North American hybrid model encourages rich in-person experiences, showcasing our commitment to teamwork and connection, while maintaining flexibility for associates. New Balance Associates currently work in office three days per week (Tuesday, Wednesday, and Thursday). Our offices are fully open, and amenities are available across our North American office locations. To continue our focus on hybrid work we have introduced "Work from Anywhere" (WFA) for four weeks per calendar year. This model will help us enhance our culture while continuing to maintain elements of flexibility.

Equal Opportunity Employer

New Balance provides equal opportunities for all current and prospective associates to ensure that employment, training, compensation, transfer, promotion and other terms, conditions and privileges of employment are provided without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, handicap, genetic information and/or status as an Armed Forces service medal veteran, recently separated veteran, qualified disabled veteran or other protected veteran, or any other protected status.