Quality Technician II

PURPOSE OF THE JOB

The Quality Technician reports directly to the Components -Quality Leader and is responsible for quality control testing and reporting of manufactured material as part of plant audits and product understanding. This role also maintains an accurate log and creates objective succinct reports of warranty claim investigations. Quality is a total team effort, and this role is an integral part of quality from start to finish, providing an exciting opportunity to be part of significant achievements and positive outcomes.

• Continuous commitment and attention to safety in the laboratory work environment
• Adhere to all environmental, health and safety protocols and actively participate in safety meetings, audits and events
• Actively engage as a member of the Science & Technology Test Lab Operations team, and ensure safe operation of lab equipment

• Participate in efforts to achieve zero defects in quality
• Responsible for technical / quality lab operations and serve as leader/primary contact for quality complaints, and aiding the manufacturing sites in their investigations and resolution of the quality issues for the Components Division
• Train team members on process and protocol developed to ensure repeatable test results
• Execute / Lead round robin testing initiatives and Measurement System Analyses (MSA's)
• Perform follow-up testing on retain samples from the manufacturing plants and report results
• Draft test method Standard Operating Procedures (SOP's) and create training videos that will be used across the Components plants and labs
• Become the Subject Matter Expert for Components product and raw material testing
• Aid in the development of additional Quality Control processes to help resolve customer concerns in a timely manner
• Maintain the quality complaint inventory management system

EDUCATION AND/OR EXPERIENCE

• High School Diploma

• Ability to perform lab procedures and follow established testing protocols
• Understanding of basic statistics and ability to analyze and interpret data
• Ability to lift 40 pounds
• Ability to travel up to 5%

KNOWLEDGE, SKILLS, AND ABILITIES

• Practices safety-conscious behaviors in all operational processes and procedures

• Results driven and able to adapt to changing environments with constant desire and ability to learn new things

• Excellent verbal and written communication skills
• Team Oriented - Able to coordinate and collaborate with others for a shared goal
• Self-motivated and unafraid to seek assistance when needed

• Basic knowledge of Microsoft Office Products (Outlook, Excel, Word, PowerPoint, Teams)

• Must be authorized to work in the US without sponsorship

• Collaborative working style, excellent communication, and relationship builder
• Demonstrates technical curiosity and a growth mindset
• Makes data-driven decisions and focuses on the root cause of the problem
• Ability to respectfully challenge status quo using roofing product and testing expertise
• Strong interpersonal skills and ability to work effectively across the organization
• Creative mindset willing to try new ways of doing things to improve effectiveness or create value
• Self-motivated and accountable, has an ability to accept, self-reflect, and apply fee

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About Owens Corning

Owens Corning is a residential and commercial building products leader committed to building a sustainable future through material innovation. Our products provide durable, sustainable, energy-efficient solutions that leverage our unique capabilities and market-leading positions to help our customers win and grow. We are global in scope, human in scale with more than 25,000 employees in 31 countries dedicated to generating value for our customers and shareholders and making a difference in the communities where we work and live. Founded in 1938 and based in Toledo, Ohio, USA, Owens Corning posted 2024 sales of $11.0 billion. For more information, visit www.owenscorning.com.

Owens Corning is an equal opportunity employer. Except in limited circumstances such as formal apprenticeship programs, Owens Corning does not employ anyone under the age of 18.