Product Service Technician - Versatran (Beaver Dam, WI)

A Versatran Product Service Technician is a team member works to resolve, identify, and provide best in class product service support of the Versatran product. In addition, the Product Service Technician will provide delivery, training and support to Versatran customers. This position requires 50 - 75% travel during peak season to fully assist in the delivery and training of Versatran products.

Onsite work conducted from the Beaver Dam, WI Versatran office.

Essential duties:
• Handle dealer and customer technical support calls, e-mails, letters, etc. or on-site for the Versatran products.
• Manage and priorities work load demands efficiently.
• Communicate with, and assist the Versatran team as needed.
• Assist dealers and end users with machine troubleshooting and diagnosis.
• Assist dealers and end users with parts questions/concerns.
• Provide in-field on site support assistance to dealers - when applicable.
• Follow all corporate procedures and objectives while representing Versatran.
• Complete field reports with information pertaining to issues and resolutions reported in specified territory.
• Perform all duties as requested.
• Customer Contacts
  • Assist with customer contacts sent in via social media, email, etc. - when applicable.
  • Coordinate, manage & distribute of any complaints with technical support staff - when applicable.
• Training
  • Participate in dealer training seminars.
  • Assist with creation and development of training materials.
• Miscellaneous
  • Assist with improving existing programs by evaluating objectives and specifications, reviewing proposed changes and making recommendations.
  • Assist engineering, research and development with field requests as required.
  • Additional duties as required.

Skills Required:

• Must possess excellent communication skills (written, verbal, and presentation);
• Must be detailed-orientated, organized, and able to multitask on various projects;
• Must be self-motivated and demonstrate the ability to work autonomously;
• Works well in a cross-functional team environment, must be a team player and customer focused;
• Ability to present to large groups;
• Ability to create an environment of trust and always exhibit a positive attitude;
• Knowledge of trucks or equipment, mechanical ability to diagnose machine failures and repair as needed.

Education/Experience:

• Associated degree in Technical service or equivalent combination of education and experience in related field;
• A minimum of 2-3 years of related experience;
• Ability to read and interpret schematics;
• High School Diploma.
• Valid Driver's License and willingness to obtain CDL.
• Clear driving record.

Job Expectations:

• • Enjoy travel 50 - 75%;
  • Strong communication skills, oral and written;
  • Problem-solving skills to diagnose problems with equipment;
  • Ability to troubleshoot hydraulic, pneumatic, electrical systems and repair as needed;
  • Ability to work independently, with initiative and self-direction;
  • Attention to detail to spot issues and complete accurate field reports.

Metalcraft of Mayville is an Equal Opportunity Employer:
Minorities, Women, Veterans, Disabilities

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