Production Support Associate I

POSITION SUMMARY

Under direct supervision, provides support to the Service Manager and Manufacturing Engineer.

ESSENTIAL FUNCTIONS

• Collect data and create condition reports for warranty determination.
• General data collection for customers regarding by-product, vibration, and other items as needed.
• Update miscellaneous reports for internal and external use.
• Review and release rebuild procedures, new and existing.
• Ensure Technical Change Notices (TCN) are applied to each rebuild.
• Update new parts in the inventory system.
• Ensure customer change requests are implemented.
• Work closely with the shop floor on part numbers, missing or damaged parts.
• Provide miscellaneous support to the service coordinators.
• Monitor and maintain production and service administration office supplies.
• Maintain and support ORCA / FileMaker system's hardware and software components.
• Provide support for internal and external TMP customers and perform administrative tasks relating to TMP rebuilds.
• Manage document control and ensure compliance with Quality Management System policies.
• Complies with EBARA safety policies, including participation in and completion of all required safety training.
• Maintains a clean and safe working environment compliant with Ebara safety policies.
• Perform other duties as assigned by the Service Manager or Manufacturing Engineering
  
  

POSITION QUALIFICATIONS

Competency Statement(s)

• The ability to perform the identified essential functions of the classification, including the operation of any machinery and/or equipment that is associated with performing the essential functions.
• The ability to perform the essential functions of the position in a cross-cultural, demanding, and dynamic environment.
• The ability to perform the essential functions of the position without posing a direct threat of harm to him/herself, others, or property.
• The ability to adhere to EBARA personnel policies and practices, including the attendance and punctuality requirements.
• The ability to work well under pressure, meet multiple and sometimes competing deadlines, and always demonstrate cooperative behavior with colleagues and supervisors.

Education

• High school diploma, Associate's degree, or equivalent experience.
• Experience
• Zero (0) to Four (4) years of work-related experience in the semiconductor or related area.
• Working knowledge of general policies and procedures.
• Strong Customer Relations skills.

SKILLS & ABILITIES

• Working knowledge of MS Office products, including Excel, Word, Outlook, and PowerPoint.
• Technical Aptitude - Ability to read, comprehend, and write basic technical documents.
• Strong reasoning and cause & effect skills.
• Basic understanding of mechanical principles.
• Must be detail-oriented.
• Well organized with the ability to multitask with a sense of urgency.
• Able to meet deadlines and time constraints.
• Adaptive and flexible.
• Strong relationship-building skills with the ability to collaborate and work effectively with internal colleagues and customers.
• Demonstrated teamwork and organizational skills.
• Demonstrated excellent written and oral communication skills.