Training Specialist

Training Specialist
American Public University System

Reporting to the Senior Manager of Training, this role focuses on serving as a subject matter expert in the development and delivery of onboarding and continuous improvement training content for the operations business unit. The Training Specialist will develop and maintain expert knowledge in assigned content areas, including processes, procedures, and systems. A successful Training Specialist will conduct training independently and foster an atmosphere of growth and development.

Responsibilities:

• Develop and maintain functional expertise in the development and delivery of training of assigned content area(s)
• Serve as facilitator for a variety of training programs
• Deliver specific learning opportunities to drive engagement and build organizational capability
• Track training program effectiveness and completion rates
• Provide high impact training through all available modalities, including virtual asynchronous, virtual live, and in person depending on business need
• Partner with the assigned business units to communicate and drive successful unit wide training
• Deliver and maintain an integrated training curriculum that supports business priorities and strategies
• Assist in evaluating training program effectiveness; utilize evaluation data to recommend changes in instructional objectives, content and methods
• Assist in the management and use of an enterprise wide knowledge base
• Provide input on prioritizing company-wide training program initiatives
• Assist in collecting statistical data, metrics, etc. for administrative/quality improvement purposes as related to training activities and quality assurance reviews
• Perform audits of knowledge base articles and email communications for assigned content areas
• Monitors the progress of trainees and maintains records training and development activities assessing attendance, certification, assessments, and retraining requirements.
• Performs other duties as assigned

Requirements:

• Bachelor's degree or minimum of 6 years in a student service-related role
• Minimum of 1 year of student service experience in APUS Operations (with 2 years preferred)
• Minimum of 2 years of training, coaching, or student facing quality assurance
• Must have the ability to develop expert knowledge of programs and processes
• Excellent verbal and written communications and presentation skills delivered with a confident, persuasive, and inclusive style.
• Working knowledge and proficiency in, Microsoft Office Suite, content management software, and Salesforce experience a plus.

Education:

• Bachelors degree required

About Us:

American Public University System (APUS) is an Online University based in Charles Town, WV. Our University has over 100,000 students. Our emphasis is educating our nation's military and public services communities with quality and affordable education. APUS provides partnership and commitment in helping students realize the dream of a higher education and the opportunities that brings.

It is the policy of American Public University System (APUS) to afford equal opportunity to all qualified persons. We treat all qualified individuals equally as to their recruitment, hiring, assignments, advancements, compensation, and all other terms and conditions of employment. American Public University System (APUS) does not discriminate on the basis of race, color, religion, creed, sex, age, national origin, sexual orientation, or physical, mental, or sensory disability, or any other characteristic protected by law.

Pay Transparency Statement

If you are a resident of a state with designated pay transparency requirements and this role is available remotely, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. Please send an email to recruiting@apei.com.