Billing Analyst (Firmwide)

Essential Function

• Recognize that service to clients (both internal and external) is the Firm's number one priority.
• Responsible for proforma to final bill process - ensure accurate proformas are received and returned in a timely manner.
• Work with Steptoe software solutions to create and submit LEDES docs to clients in correct format.
• Ensure prompt follow-up regarding rejected or pending ebills.
• Provide both clients and attorneys with information including reasons for delay in billing, status of set-up and submission, and appeal requests.
• Supports the efficient execution of the Firm's legal billing processes in collaboration with the Billing Assistant.
• Provide attorneys with information including preparation of bill/payment histories; locating and emailing bill copies; providing explanation or backup copies for expense charges.
• Resolve basic discrepancies as needed.
• Create and revise basic spreadsheet reports.
• Create and upload client accruals as needed.
• Work with Pricing to update rates for ebilled clients.
• Assist with other special billing requests.
• Work with ebilling Analyst to ensure data is provided as needed for successful ebilling submission.
• Resolve client-billing problems applying good customer service in a timely manner.
• Identify issues attributing to billing slowness and account delinquency and alert director and/or lead when escalation is necessary.
• Assist with the email billing group.

Non-Essential Functions

• Other duties may be assigned, as necessary.

Minimum Qualification

• College degree or commensurate experience with high school diploma.
• Law firm or professional services background preferred.
• Two or more years specializing in billing is preferred.

Success Factors

• Interpersonal skills necessary to maintain effective relationships with attorneys and business professionals via telephone, email or in person to provide information with ordinary courtesy and tact.
• Must pay attention to detail with an eye for accuracy.
• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
• Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.
• Knowledge of Elite 3E a plus.
• Proficiency in Microsoft Office products such as Word, Excel, Outlook.

Work Environment

• Non-smoking environment
• Must be available to work beyond regular days and hours.
• Must be able to work under tight deadlines and in stressful situations.
• Hybrid work arrangements are available for this position.