Digital Teammate Experience Director

Take your career further with McLane!

McLane teammates, the driving force behind our success, are diverse professionals who work together seamlessly to keep our operations running smoothly. As a teammate, you will pair your dedication, expertise, and collaborative spirit with your fellow teammates to serve America's most beloved brands. McLane leaders think long-term, act with purpose, and inspire high performance. They lead with accountability, communicate clearly, and drive results through collaboration, innovation, and continuous growth. They empower each teammate to learn from industry leaders, develop their skills, and build lasting connections nationwide.

Responsible for managing the implementation, maintenance, and optimization of the organization's HR information system, and Digital Employee Experience (DEX). Manage strategies to optimize employee engagement and productivity through technology and user interface. Develop and implement digital tools, monitor user feedback, and ensure seamless access to necessary systems across the organization while creating a positive digital experience for employees across all levels.

Benefits you can count on:

• Day 1 Benefits: medical, dental, and vision insurance, FSA/HSA, and company-paid life insurance
• Paid time off begins day one.
• 401(k) Profit Sharing Plan after 90 days.
• Additional benefits: pet insurance, maternity/paternity leave, employee assistance programs, discount programs, tuition reimbursement program, and more!

What you'll do as a Digital Teammate Experience Director:

• Create a comprehensive DEX strategy aligned with overall business goals, identifying key areas for improvement in employee digital interactions.
• Develop a comprehensive digital HR technology roadmap aligned with the organization's business strategy, identifying areas for improvement and prioritizing technology investments.
• Analyze existing HR processes and identify opportunities to automate tasks, streamline workflows, and improve efficiency using digital tools.
• Lead the strategic planning and execution of HR technology initiatives to support organizational growth and transformation.
• Manage the DEX platforms and processes to ensure a seamless, positive experience for employees throughout their hire-to-retire journey.
• Implement productivity enhancement tools, AI-enabled, self-service options, and drive adoption throughout the organization. Oversee the implementation and ongoing management of HR platforms, systems, and processes that create a delightful digital employee experience in the hire-to-retire journey.
• Drive near real-time processing of aggregated data from endpoints, applications, employee sentiment, and organizational context that generate actionable insights, drive self-healing automations, optimize support, enable operations with advanced capabilities, and enhance employee engagement.
• Ensure adequate monitoring of system performance, identify and resolve technical issues, ensure data accuracy and integrity with HRIS by establishing data quality standards and processes.
• Develop and enforce data governance policies to ensure the security and confidentiality of HR data.
• Design intuitive user interfaces and workflows for employee self-service functions.
• Integrate relevant technologies like mobile apps, chatbots, and knowledge bases to improve employee access to information and services.
• Proactively monitor user feedback and data to identify pain points, prioritize improvements, and measure the effectiveness of DEX initiatives.
• Drive innovative solutions via AI and automation that make the employee's digital experience frictionless.
• Collaborate with HR and IT&D teams to ensure seamless integration with other enterprise systems.
• Perform other duties as assigned.

Qualifications you'll bring as a Digital Teammate Experience Director:

• Ten or more years of experience in information technology with a proven track record of progressive ownership and delivery of large organizational initiatives.
• Five or more years of experience in HR technology and processes across recruitment, onboarding, performance management, talent development, and employee relations.
• Five or more years of experience with digital technologies and user interface design principles. Experience in HR technology platforms (preferably Workday and Peoplesoft).
• Five or more years of people management experience.
• Excellent communication and stakeholder management skills to collaborate with cross-functional teams.
• Knowledge of data privacy and security regulations related to HR data.
• Knowledge of employee experience, best practices, and industry trends.
• Strong strategic thinking and problem-solving skills.
• Proven ability to lead and manage large-scale HR technology projects.
• Advanced understanding of AI and automation technologies and their application in HR systems.
• This position requires the ability to read, write, and understand English at a level sufficient to perform job-related tasks effectively and safely. This includes understanding work instructions, safety protocols, and communications essential to the role. The requirement is directly related to the nature of the job and ensures compliance with workplace safety and operational standards.

Fit the following? We want you here!

• Teamwork oriented
• Organized
• Problem solver
• Detailed

Our roadmap. Our story.

We've been forging our path as a leader in the distribution industry since 1894. Building an expansive nationwide network of team members for 130+ years has allowed us to stay agile for our clients across the restaurant, retail, and e-commerce industries. We look to the future and are ready to continue making industry-defining moves by embracing the newest technology into our practices, continuing team member training, and emphasizing our people-centered culture.

Candidates may be subject to a background check and drug screen, in accordance with applicable laws.

All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

For our complete EEO and Pay Transparency statement, please visit https://www.mclaneco.com/legal/employment/