Inside Sales Rep - New York

Building the people that build the world.

With platforms in HVAC and Detection and Measurement, SPX Technologies builds innovative solutions that enable a safer, more efficient, sustainable world. Through our RiSE talent development framework, we Reach, Identify, Strengthen, and Engage our employees to support them in their continued development. We're a global company of problem solvers, collaborators, and innovators, and our businesses build solutions that impact the world.

As part of HVAC Cooling, SPX Cooling Technologies is a leader in high quality industrial HVAC equipment used to cool large facilities like hospitals, data centers, and power plants. With cooling towers, fans, and refrigeration units, companies rely on brands like Marley, Recold, and SGS to provide comfort and mission critical and industrial cooling solutions.

Position Summary:

The Inside Sales Representative will report to the NY Branch Manager and work closely with the Aftermarket Sales Manager to accomplish annual aftermarket sales goals. This position focuses on providing responsive customer service, accurate quotations, efficient order management, and warranty claim processing while maintaining strong communication with customers, the factory, vendors, and internal teams. This is a semi-hybrid role, with the expectation of being in the office 4 days per week, 1 day remote and spending approximately 15-20% of total time in the field.

The ideal candidate will be organized, technically inclined, and capable of managing and reprioritizing tasks in a dynamic environment. The incumbent should be a friendly, and proactive and effective communicator who can establish clear expectations with customers, manage multiple responsibilities, and contribute to building strong, lasting relationships. They should be customer-oriented, fast learners, and willing to learn on the job.

Key Responsibilities:

Quoting & Opportunity Management

• Prepare and issue quotes for aftermarket parts.
• Enter and track all opportunities in the CRM system.
• Follow up on quotations to determine status and close open opportunities.

Order Handling & Customer Communication

• Respond to customer inquiries regarding new and existing orders.
• Provide updates on order status, tracking, and delivery schedules.
• Ensure that orders are processed and fulfilled in line with quoted lead times.

Plant, Vendor & Operations Coordination

• Maintain close communication with the manufacturing plant and vendors to confirm lead times, address obstacles, and resolve delays.
• Monitor open orders to ensure timely delivery and escalate issues when needed.

Sales Collaboration, Warranty & Project Support

• Work in tandem with the NY Sales team to drive territory sales efforts.
• Participate in customer site visits and inspections (approx. 15-20% of time).
• Assist with outside sales activities by documenting opportunities and ensuring smooth follow-up.
• Process warranty claims in collaboration with the NY Sales team ensuring accurate documentation and timely resolution.
• Provide backup for office project administrator, including handling submittals, order management and scheduling office technician.

Physical Requirements

• Ability to climb ladders and work at heights during site visits.
• Comfortable working on rooftops and cooling towers.
• Ability to lift up to 20 lbs.

Qualifications

• Trade school minimum. Bachelor's degree preferred, ideally in Engineering, Business, or related field.
• Prior experience in sales support, customer service, or order management required.
• Experience using SAP.
• Knowledge of HVAC systems, cooling towers, or industrial equipment is a plus but not required.
• Strong organizational skills with attention to detail and follow-through.
• Proficiency in Microsoft Office (Excel, Word, Outlook); familiarity with ERP/CRM systems a plus.
• Strong communication skills, both written and verbal.

Compensation & Benefits

• Competitive base salary.
• Comprehensive healthcare package including medical, dental, and vision coverage.
• 401(k) plan with company match.
• Quarterly bonus eligibility based on meeting aftermarket sales goals.
• Potential commission on filtration units parts sales.

Work Environment

• Hybrid schedule: in-office 4 days per week and 1 day remote work. Full attendance required for the first 3 to 6 months.
• Local travel within NYC and surrounding boroughs (15-20% of time).
• Combination of office and field environments; occasional exposure to noise, heat, and weather conditions.

We recognize that attracting the best talent is key to our strategy and success as a company. As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates. As required by law in this state, the estimated hourly rate range for this position is $75,000 - $90,000 and represents our good faith estimate as to what our ideal candidates are likely to expect. We tailor our offers within the range based on organizational needs, internal equity, market data, geographic zone, and the selected candidate's experience, education, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the selection process. At SPX, it is not common for individuals to be hired at the higher end of the range, and compensation decisions depend on a variety of factors. This position is eligible to participate in a discretionary bonus, subject to the rules governing the plan. SPX offers a variety of benefits, including health benefits, 401K retirement with a company match, and flexible time off. More information about our benefits can be found on the "Rewards and Benefits" section of our career page.

How we live our culture

Our culture is at the center of what we do and, more importantly, who we are. Our core values set a standard for how we manage ourselves, and our Leadership Model sets the standard for how we engage with each other. Whether you are an individual contributor or you lead a large team, each of us leads at SPX.

What benefits do we offer?

We know that the well-being of our employees is integral. Our benefits include:

• Generous and flexible paid time off including paid personal time off, caregiver, parental, and volunteer leave
• Competitive health insurance plans and 401(k) match, with benefits starting day one
• Competitive and performance-based compensation packages and bonus plans
• Educational assistance, leadership development programs, and recognition programs

Our commitment to embrace diversity to build a culture of inclusion at SPX

We value different backgrounds, experiences, and voices at SPX, and we are committed to challenging ourselves, openly communicating, and striving to improve every day. We believe in creating an inclusive work environment where everyone has a voice and is encouraged to realize their fullest potential.

SPX is an affirmative action and equal opportunity employer committed to making selection decisions without regard to race, color, religion, sex, sexual orientation or identity, national origin, age, disability, veteran status, or any other legally protected basis.