Senior Partner Sales Manager
 Genesys Cloud Services, Inc. | |
$100,500.00 - $186,500.00
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vision insurance, paid holidays, 401(k), remote work
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 United States, Michigan, Detroit | |
 Aug 21, 2025 | |
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Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Do you have a passion to create amazing customer experiences?
The Partner Sales Manager, grows the Partner channel in support of the Genesys revenue goals through nurturing strategic partnerships and generating partner opportunities. This individual will be responsible to incent, train, and enable partners (TSD and VAR) in their region and are measured by monthly opportunity generation and closed deal flow.
We look for individuals who have a proven track record of overachievement and WINNING!
Why work for Genesys?
* Manage ongoing relationships with TSD and VAR partners within assigned region to ensure opportunity and deal flow requirements are met to meet revenue targets in assigned territory
* Maintain regular communication with partners to keep them up-to-date and informed on Genesys product updates and strategy
* Present training to Sales Partners on products and sales tools
* Coordinate and collaborate with cross-functional teams within Genesys (including solution consulting organization, product marketing, sales, sales operations, etc.) to deliver a world class experience for our Partners.
* Align regional sales teams with relevant partners through targeted demand generation and account mapping activities
* Assist sales and partners with any issues or conflicts that may arise during opportunity registration or during the field engagement process
* Track forecast and sales process alignment to ensure progression of opportunities to closure
* Hold partners and the stakeholders accountable to agreed upon goals through regular cadence meetings to manage and track progress
What do you need to have?
* Experience working with partners in the TSD and VAR Channel
* A self-starter with a natural curiosity and outgoing personality
* Ability to recruit and develop top partners in assigned region
* Strong understanding of opportunity qualification, deal cycles, and forecasting accuracy
* Interface at all organizational levels maintaining strong working relationships with others
* Extremely strong organizational and time management skills
* BS or BA degree or equivalent work-related work experience
* Ability to travel up to 50%
About Us:
Genesys powers 25 billion of the world's best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 11,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.
Genesys is an equal opportunity employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics. Compensation: This role has a market-competitive salary with an anticipated base compensation range listed below. Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location. This role might also be eligible for a commission or performance-based bonus opportunities. $100,500.00 - $186,500.00Benefits:
More details about our company benefits can be found at the following link:https://mygenesysbenefits.com If a Genesys employee referred you, please use the link they sent you to apply. About Genesys: Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visitwww.genesys.com. Reasonable Accommodations: If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com. You can expect a response within 24-48 hours. To help us provide the best support, click the email link above to open a pre-filled message and complete the requested information before sending. If you have any questions, please include them in your email. This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response. Genesys is an equal opportunity employer committed to fairness in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression,marital status, domestic partner status,national origin, genetics, disability,military andveteran status, and other protected characteristics. Please note that recruiters will never ask for sensitive personal or financial information during the application phase. | |