Assistant Director, Student Financial Services

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

The Assistant Director of Student Financial Services (SFS) will play a key leadership role in overseeing daily operations and team supervision at the Prescott campus. This position requires strong discretion and attention to detail in auditing processes, reviewing reports, managing student and institutional billing, and ensuring the accuracy of tuition rates within the student information system on an annual basis. The Assistant Director will also handle escalated customer service matters with professionalism and care.

In this role, the Assistant Director will ensure that staff remain informed and compliant with all relevant policies, procedures, and regulations-including federal and state laws, University guidelines (APPMs and POM), standard accounting practices, and regulations from the U.S. Department of Education and other governing bodies.

Reporting to the Director of SFS, the Assistant Director will provide policy insights and operational recommendations aligned with the department's and University's strategic goals. As a liaison for the department, they will promote a unified and collaborative approach across all campuses-Daytona Beach, Prescott, and Worldwide-ensuring high-quality service and communication with both internal and external stakeholders.

Additionally, the Assistant Director will serve as the primary contact for daily operations at the Prescott SFS office, ensuring adequate staffing and support for walk-in inquiries from students, families, and University staff.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education and Qualifications:

Required Education:

• Bachelor's degree in Business, Management, Accounting, Finance, or a closely related field (or equivalent combination of education and experience).

Preferred Certifications/Licenses:

• Bachelor's degree strongly preferred.

• Relevant certifications in finance or accounting are a plus.

Required Experience:

• Minimum of 3-5 years of relevant professional experience in accounting, finance, or a related field.

• Experience in higher education, student financial services, or customer service-oriented financial operations is highly desirable.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition numberR310180. Please attach all relevant materials to your application when you apply online. Complete submissions include:

• Cover letter

• Full Resume

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.