Campus Visit and Events Operations Specialist

Embry-Riddle: A Global Leader in Aviation and Aerospace

With vibrant campuses in Daytona Beach, FL and Prescott, AZ, plus a Worldwide network across approximately 120 locations, Embry-Riddle stands as the world's largest aviation and aerospace university. For over 95 years, we've been pioneering education in STEM fields, serving over 11,600 residential students and 19,200 globally in the 2023-24 academic year with cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space.

The Opportunity

The Enrollment Management Department at the Prescott Campus is adding a new Campus Visit and Events Operations Specialist to the team. The Campus Visit and Events Operations Specialist must be professional in all aspects: mannerism, dress, communications and maintain a professional and pleasant appearance of the visitor's office, plan and coordinate university tours for prospective and accepted students and families, VIPs, tour groups, outside agencies, faculty and staff. This position has direct responsibility for the leadership and training of 30+ student employees hired as tour guides. Will be responsible for creating and updating student training manuals. Must be able to maintain data bases and for management use, create reports for admissions office visits.

Responsibilities include the following:

Overall supervision and direction for student assistants in three areas of the Admissions Visit Office; Tour guides, and front desk staff:

• Interview and hire student assistants to insure adequate coverage of front desk and tour guides.
• Train student workers in the use of the student information system, telephone etiquette, office procedures, conducting effective tours, and general professionalism in a highly visible area.
• Maintain schedule of students to insure proper coverage of the front desk and tours.
• Responsible for approval of all student timecards for Admissions Visit Office
• Create and update student training manuals and resources for tour guides.

Event Coordination

• Coordinate all aspects of Admission's on-campus Fall Open House event for prospective students, Spring Accepted Student Preview Day, in addition to Admission's off-campus recruitment and conversion events currently known as Regional Admissions Presentations (RAP's) and Accepted Student Receptions (ASR's). Additionally, assist in the promotion of these events.

Plan, manage and coordinate campus tours and scheduling

• Schedule visits through phone calls, email requests and walk in traffic. Maintain and coordinate daily schedule of all visits in database system.
• Arrange visits with special interest groups: e.g. VIP's, visiting school groups, faculty, staff etc. (about 30 requests weekly)
• Maintain and report out on tour traffic.
• Maintain professional and pleasant atmosphere of the Campus Visit Office and assure that all students adhere to dress code and professionalism.

Perks Await You at Embry-Riddle!

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health-because your journey to wellness should be rewarding! Buckle up for a healthier, happier you!
• Tuition Coverage:Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.
• Retirement Contributions:ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period.

• Generous Time Off:Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year's Day.

Required Education and Qualifications:

• High School (or GED) level ability in grammar, spelling, basic composition, and math

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310200. Please attach all relevant materials to your application when you apply online. Complete submissions include:

Cover letter

Full Resume

Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process)

Current Embry-Riddle employees:Please apply directly through the ERAU Employee Hub Central application within Workday.

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions - including hiring, promotions, compensation, and other terms of employment - based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website.