New

Customer Account Specialist - Team Lead

Sonepar USA Inc

life insurance, vision insurance, paid time off, paid holidays, tuition reimbursement, 401(k), profit sharing, employee discount

United States, Illinois, Springfield

Aug 21, 2025

Your career grows here.

At Echo Electric, a brand owned by Sonepar, we are a leader in electrical distribution. Echo Electric represents over $1.2 billion in sales covering Illinois, Indiana, Iowa, Kansas, Kentucky, Missouri, Ohio, Nebraska, and Southern South Dakota. As part of Sonepar, the worldwide leader in electrical distribution, we have a global reach that allows us to offer excellent benefits and develop innovative solutions, while maintaining our strong local roots and close-knit culture. We empower our associates to contribute to our success by adopting the adapt, dare, learn mindset-- adapt to new situations and people, dare to appropriately challenge the status quo, and learn from others and our own experiences.

Our 5 legacy brands known as Holt, PEPCO, Richards, and Springfield Electric have become one brand moving forward with a shared culture, strategy, and vision. We are now going to the market under one bold new brand, Echo Electric.

We have a great opportunity for a Customer Account Specialist - Team Lead to join our team! The Team Lead is responsible for overseeing the daily operations of their Customer Account Specialist team, maintaining strong customer relationships, and ensuring timely and effective collection of outstanding accounts receivable. This role serves as a liaison between the team and management, providing guidance, support, and performance feedback to ensure departmental goals are met.

Essential Functions Include:

Essential Functions	Task
Leadership	Lead and mentor a team of Customer Account Specialists, fostering a collaborative and high-performance environment. Manage team aging of accounts to ensure resolution of past due balances. Resolve escalated customer disputes. Present team reports. Collaborate with the Director to implement and manage company policies and processes. Provide feedback on process improvements.
Customer Accounts	Routinely utilize GetPaid collection / communication software to initiate customer communication based on workflow actions. Record customer communication and actions in GetPaid. Manage resolution of customer disputed items, including escalating the matter to management when the situation has stalled. Monitor aging and communication of overdue balances and account reconciliations. Conduct regular meetings with sales and operations to review open items with a customer. Analyze scheduled reports for customer action items.
Credit limits and Credit Holds	Recommend changes in customers' credit privileges based on criteria provided. Communicate approved action items including release criteria and escalation options.
Job Accounts	Gather and assess documentation for preliminary job account approval, Monitor lien deadlines and complete required documents to reduce risk of loss.
Clerical	Perform general administrative tasks including document management and filing.
Communication	Respond to incoming calls and voicemails in a professional and timely manner. Utilize clear and professional written communication across internal and external channels.
Customer Service	Demonstrate effective problem-solving and conflict resolution skills. Encourages collaboration and is viewed as a team player.
Team Orientation	Share customer insights and account updates promptly with relevant stakeholders. Work with CAS team on department goals.

Other Responsibilities

Performs other duties as instructed or required to successfully complete the job.

Necessary Qualifications

Minimum eight (8) years experience in Collections and Order to Cash, at least 1 year in a supervisory or team lead role preferably in electrical or distribution experience and/or construction product and application knowledge.
Accreditation from NACM is a plus or willingness to achieve.
Knowledge or willingness to learn tax laws: i.e. IL, IN, IA, PA, WI, MO, OH & KY
Demonstrated commitment to ethical standards in professional conduct and decision-making.
Strong attention to detail with demonstrated analytical and problem-solving capabilities.
Proactive and solution-oriented mindset.
Ability to prioritize and act with urgency on time-sensitive matters.
Demonstrated ability to communicate clearly in written and verbal formats.
Demonstrated time management and organizational skills, including an ability to plan and manage multiple priorities simultaneously.
Proficiency in general personal computer applications, as well as in the use of Microsoft Office software, including Word and Excel.
Ability to work well in a team environment.
Personal characteristic of "can do" attitude.

Physical Ability Requirements

Ability to sit for prolonged periods of time.
Ability to utilize a computer keyboard, computer monitor, adding machine, and telephone for prolonged periods of time.
Ability to occasionally climb a ladder and step stool.
Ability to lift, carry, and otherwise transport work-related materials that frequently weigh up to 25 lbs. and that may occasionally weigh in excess of 25 lbs.

Equal Employment Opportunity Statement Echo Electric, a Sonepar Company is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law Applicants and employees are protected under Federal law from discrimination. To learn more,Click here. Pay Transparency Non-Discrimination Provision Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.

What we offer:

Medical, dental, and vision insurance plus employer paid short term and long-term disability and life insurance.
Paid time off and paid holidays
401K match
Profit Sharing
Tuition reimbursement and employee development.
Annual Safety Shoe Reimbursement
Employee Discount on products
Access to a variety of trainings for personal development

Who we are:

We're the world's number one distributor of electrical products, solutions and related services. Echo Electric is owned by Sonepar, a global company with over 500 locations nationwide. Whether you grow at one of our local Opcos or at one in another region, we want you to grow with us! All associates are regularly trained and we value promoting from within when possible.

Equal Employment Opportunity Statement

Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law..

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more,Click here.

Pay Transparency Non-Discrimination Provision

Sonepar follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more,Click here.