Manager - Supplemental Health Benefits Operations - Remote

Symetra has an exciting opportunity to join our team as Manager of Supplemental Health Benefits Operations!

About the role

We're looking for a dynamic leader to oversee our Supplemental Health claims team. In this role, you'll manage daily operations, drive customer service excellence, and ensure regulatory compliance across our Critical Illness, Scheduled Benefit Accident, and Hospital Indemnity products.

What you will do

• Lead and manage daily operations for customer service, claims processing, and reporting.
• Optimize workflows to improve efficiency and service quality.
• Handle escalated customer concerns and ensure timely resolution.
• Manage and develop team members, including hiring, performance reviews, and goal setting.
• Serve as the primary backup to the AVP, Group Claims and assist with budget planning.
• Lead and contribute to high-impact projects and cross-functional initiatives within the Benefits Division.

Why work at Symetra

Here's what some of our employees have to say about why they work at Symetra:

"If you're looking for a place to call home, grow professionally and personally and most importantly, be yourself, Symetra is the right fit." - Daniel P., Director Underwriting

"What I was searching for was a company that genuinely valued my voice-and I found that at Symetra. I truly enjoy working one-on-one with our customers, especially when they're going through life's toughest moments. Being able to offer support and hear their relief and gratitude when we help-it's deeply meaningful. That's what makes me proud to be part of the Symetra team." - Lilly H., Claims Team Lead

What we offer you

Benefits and Perks

We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home.

• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days and ten paid holidays
• Give back to your community and double your impact through our company matching
• Want more details? Check out our Symetra Benefits Overview

Compensation

Salary Range: $70,600 - $117,600 plus eligibility for annual bonus program

Who You Are

• High School Diploma required. Bachelor's degree preferred.
• 3+ years of experience managing claims teams required.
• Strong understanding of Supplemental Health products and related regulations.
• Familiarity with medical terminology, coding, and billing.
• Proven leadership skills with a focus on accountability, innovation, and team development.
• Excellent communication, decision-making, and problem-solving abilities.
• Comfortable working cross-functionally and independently on complex projects.
• Critical thinker and creative problem solver.

Please review Symetra's Remote Network Minimum Requirements:

As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection:

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above.

Travel:

Required Training & Professional Development
All newly hired people leaders with direct reports are required to complete a comprehensive leadership development program within their first year. This program includes both virtual and in-person training. The in-person sessions will take place at Symetra's corporate headquarters in Bellevue, Washington. Symetra covers all travel and accommodation expenses.

Reasonable Accommodations
Symetra is committed to providing equitable access to all job-related responsibilities, including required travel. If reasonable accommodations are needed for travel, Symetra's HR department will work to provide appropriate solutions in alignment with individual needs and company policies.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products-and operate our company-to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.

For more information about our careers visit: https://symetra.eightfold.ai/careers

Work Authorization

Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company.

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