Clinical Apps Technician

Job Description

The Clinical Applications Technician is responsible for providing over-the-phone troubleshooting support for technical and educational-related issues for service inquiries concerning utilization and information of clinical applications and systems within OSUMC (Epic). This includes support for all internal medical center users, patients via an application portal, and community connect affiliate hospitals. This position includes collaboration with various IT technical and application teams to resolve 1st and 2nd level support issues. This position also includes support tasks, system maintenance and other support duties as assigned.

Minimum Qualifications

High School diploma or GED and 1 year of Help Desk experience in a healthcare setting or clinical experience such as medical assistants and patient care associates. Previous experience working with and/or supporting the clinical applications (preferably EPIC) desired.

Our Comprehensive Employee Benefits Include:

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!