Medical Office Assistant- PRN

Job Type: PRN

Who We Are:

As the only independent and physician-led faculty practice plan of the University of Tennessee Health Science Center, University Clinical Health (UCH) offers best-in-class clinical care through a network of 175+ providers across 19 specialties to meet the healthcare needs of the Mid-South community. UCH is a not-for-profit, non-tax-supported group practice and is here to serve the community while providing medical excellence to our patients.

Position Summary:

The Medical Office Assistant (MOA) responsibilities include greeting patients and visitors, verifying their information in the Epic System, and performing automated appointment scheduling. In addition, this position maintains patients' medical charts and receives co-payments for a visit. A successful MOA will provide excellent patient customer service.

Key Results Areas (KRAs):

• Check-In- Process: Effectively checks in patient by: greet, arrive, verify benefit coverage and authorization, verify and enter referral, verify and update FSC and demographic information, collect and post co-pay and self-pay balance, generate lab/procedure order, pharmacy provider, obtain complete medical history and HIPPA forms.
• Medical records process: Accurately creates and maintains charts in paper and electronic formats. Effectively scans and indexes electronic records.
• Patient satisfaction: Meets patient and physician expectations.
• Telephone support: Answers, screens and directs incoming calls and answers basic patient related questions and/or problems.
• Billing and HIPPA regulatory compliance: Complies with letter and spirit of Billing and HIPAA regulations.
• Scans scheduling paperwork, History &Physical, Lab reports, clearance letters, clinic notes and any other paperwork sent over from the physicians office into EPIC.

Core Competencies

• Effective interpersonal and communication skills
• Excellent telephone etiquette
• Knowledge of medical terminology
• Demonstrated ability prioritize and multi-task
• Exhibited ability to navigate through ambiguity and provide a structured problem-solving approach
• Proven ability to work effectively and autonomously in a fast-paced environment
• Flexible schedule to support business needs
• Committed to supporting UCH's standard of medical excellence

Education & Experience:

• High School diploma or equivalent required
• At least 1 year of medical office experience required
• Experience using a medical billing system preferred