Floating Director, Interim Housing

Role: Floating Director, Interim Housing

Reports to: Deputy Chief, Interim Housing

Program: 1000-Interim Housing

Department: Interim Housing

Location: Westside Mental Health Office - 1749 14th Street, Santa Monica, CA 90404

Setting: 100% Onsite

Schedule: Monday - Friday, 8am - 4:30pm (schedule is flexible), with the expectation to be onsite sporadically for off-hours partial shifts to provide supervision and leadership for all staff.

Status: Full-time/Exempt/Management

Benefits: Medical, Vision, Dental, Life Insurance, 403(b) Retirement plan, Employee Assistance Program (EAP), etc.

Openings: 1

Job Description Summary:

Engage in thought partnership with Interim Housing leadership, Deputy Chief, CPO, and other stakeholders to identify and implement system improvement opportunities for Interim Housing-both site-specific and department-wide-at The People Concern, across administrative and operational functions.

Lead project management efforts related to site demobilization and funder transitions, as needed.

Job Description Essential Duties and Responsibilities:

Serve as site leadership at various Interim Housing locations in Santa Monica, the LAX area, and West Adams, overseeing daily operations when assigned. Responsibilities during such assignments include:

• Oversee, collaborate on, and track internal audit preparation.
  
• Ensure implementation of agency initiatives and alignment of project work with broader agency and departmental strategic goals.
  
• Manage staff teams with diverse roles, responsibilities, backgrounds, and levels of expertise.
  
• Provide crisis intervention for clients when necessary and follow up on client grievance submissions.
  
• Ensure the physical site is well-maintained and safe.
  
• Oversee daily shelter operations and develop/implement policies, procedures, and systems to maintain high-quality services and achieve desired outcomes.
  
• Maintain client confidentiality at all times, in accordance with agency, state, and HIPAA regulations.
  
• Cultivate a healthy, supportive team environment that promotes staff well-being and professional growth.
  
• Demonstrate a strong sense of responsibility for the site and lead by example.
  
• Build effective, trusting relationships with clients using a client-centered approach, including motivational interviewing, and coach staff to do the same.
  
• Champion harm reduction and trauma-informed care.
  
• Provide on-call coverage for emergencies, as needed.
  
• Facilitate and attend weekly individual and team meetings.
  
• Conduct and sign off on performance evaluations for assigned staff.
  
• Communicate effectively and in a timely manner with management, peers, and clients.
  
• Collaborate with other programs to enhance support and services for clients.
  
• Other duties as assigned.

Job Description Qualifications:

• Bachelor's degree in a relevant field or equivalent experience required.
• Minimum of two (2) years of supervisory experience required.
• Proven ability to effectively lead a diverse team of case managers, support specialists, and managers.
• Demonstrated understanding of challenges faced by the population served and proficiency in non-violent crisis intervention.
• Experience in interim housing operations and administrative management strongly required.
• Detail-oriented with strong time management, critical thinking, systems thinking, organizational, written, verbal, interpersonal, presentation, team-building, and computer skills.
• Ability to be on-call.
• Skilled in data collection and electronic databases; HMIS experience strongly preferred.
• Self-motivated and adaptable in a fast-paced environment with minimal supervision.
• Strong critical thinking and problem-solving abilities.
• Excellent interpersonal and team-building skills to foster collaboration.
• Ability to lead diverse teams including case managers, attendants, and managers.

Job Description Preferred Qualifications:

• Familiarity with HMIS databases and the Coordinated Entry System strongly preferred.

Job Description Work Environment: