Group Coordinator

HEI Hotels & Resorts
life insurance, vision insurance, 401(k)
United States, Georgia, Braselton
Sep 03, 2025
About Us Within the sweeping panorama of the north Georgia foothills, Chateau Elan began with the planting of the vineyards in 1981. From these lush vines has grown a 3,500 acre conference and leisure destination. We welcome your interest in applying for a position with Chateau Elan Winery & Resort. For many years, we have served our guests with the highest level of products and service in luxury resorts. We owe our growth and success to our associates who have served our guests with dedication and pride. The key to our continued growth is found in satisfying and exceeding our guests' expectations. We look for people with personality, energy, enthusiasm, excellent grooming and commitment. We nurture and train our associates throughout their tenure here. They, in turn, provide the highest level of guest service making Chateau Elan the special place it is today. Perks include but are not limited to discount hotel stays, discount spa services, discount golf, discount food and beverage, discount retail as well as access to the YouDecide discount program. YouDecide offerings include negotiated pricing arrangements for vacation destinations, hotels, vacation planning, rental cars, movie tickets/rentals, consumer electronics, consumer goods and services, personal services and even discounts on cell phones and plans. Don't meet every single requirement of this job? At HEI we are dedicated to building a diverse and inclusive workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to still send in your information. You may be the perfect candidate for this or for other roles within our organization! We value U.S. military experience and invite all qualified military candidates to apply. Overview The Group Rooms Coordinator is responsible for managing group room reservations and inventory for both Chateau Elan and Hampton Inn & Suites Braselton, through effective administration and attention to detail to maximize room revenue and ensure complete guest satisfaction. Responsibilities: Work directly with Reservations and Revenue teams to monitor and analyze Rooms Inventory utilizing Yield Management to maximize occupancy and increase average rate. This includes monitoring of group blocks, reviewing cut off dates, and managing rate restrictions. Build group rates for both rooming list and call-in groups, including creating group web reservation links when necessary. Process and handle group rooming lists and reservation requests by inputting data into the reservations system. Calculate, prepare and bill group no-shows, early departures, attrition on a daily basis. Calculate and prepare group commission payments for third party agencies. Attend and co-lead weekly group pick up meetings with Sales and Events team. Communicate both verbally and in writing to provide clear direction to staff and group clients. Comply with attendance rules and be available to work on a regular basis. Perform any other job related duties as assigned. Qualifications High school diploma required, and college degree preferred. Prior reservations or front office experience in a full service hotel or related. Ability to effectively deal with guest and associate concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions. Ability to access, read and accurately input information using a moderately complex computer system to include software such as Microsoft Office Suite. Ability to make accurate mathematical calculations using 10-key. Must have analytical ability to assess reservation trends and make related decisions. Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc. Compensation Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Benefits HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you! For your physical and mental wellness we offer competitive Medical and Dentalprograms through Anthem Blue Cross Blue Shield as well asVision insurance programsthrough EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status. HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.