K.com Post Sales Web - Customer Experience Lead

Keysight is on the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~15,000 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do.

Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions. We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

The Keysight.com Digital Experience Post-Sales Web Team drives the largest customer touch point for Keysight, influencing and interacting with thousands of customers on a daily basis. Customer success and a positive experience on Keysight.com is critical for our business. The Post Sales Web Customer Experience Lead (a business role) plays a pivotal part in driving continuous improvements to our website, ensuring web content is accurate, available, and functional. In addition, the Customer Experience Lead is accountable to our post-sales content owners and authors, supporting them to optimize and understand the most effective ways to use the web to get their content in front of customers.

• Requirements definition, documentation and project management of Keysight.com customer-experience improvements delivered through a sprint-based project cadence.
• Partner with IT, Marketing, Sales and other internal partners on scope delivery including daily defect meetings, defect resolution, and user acceptance testing.
• Collaboration with web authors and content owners, providing feedback and direction when required. Answer questions and provide authoring support to ensure a cohesive digital experience across keysight.com.
• Management of ServiceNow escalation queue, addressing content issues or post-sales web escalations from both internal and external customers.
• Content management and clean-up activities to ensure post-sales content is reliable, discoverable and web compliant.

• BA/BS degree (or equivalent) and a minimum of 5+ years of related experience in the Web/Digital/Technology space
• Strong knowledge and understanding of Adobe Experience Manager (AEM).
• 2+ years authoring and content management experience within the Adobe Experience Manager platform.
• Project management experience working with multiple teams/partners in a fast-paced, deadline-driven environment, with proven ability to respond flexibly to changing priorities.
• Knowledge of digital marketing practices and techniques with experience collaborating with technical writers, product, and IT teams.
• Experience collaborating with large teams using your outstanding communication skills.
• Ability to problem-solve and work independently when necessary.
• Expert in Microsoft Office - SharePoint and Yammer experience preferred.
• Consistent record of effectively handling multiple projects/tasks of varying complexities, meet deadlines and work well under pressure.

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***

The level of role will be based on applicable experience, education and skills;

Most offers will be between the minimum and the midpoint of the Salary Range listed below.

Colorado pay range: MIN $117,530.00, MIDPOINT $156,7000.00 - MAX $195,880.00

Note: For other locations, pay ranges will vary by region

This role is eligible for our Keysight Results Bonus Program

US Employees may be eligible for the following benefits:

• Medical, dental and vision
• Health Savings Account
• Health Care and Dependent Care Flexible Spending Accounts
• Life, Accident, Disability insurance
• Business Travel Accident and Business Travel Health
• 401(k) Plan
• Flexible Time Off, Paid Holidays
• Paid Family Leave
• Discounts, Perks
• Tuition Reimbursement
• Adoption Assistance
• ESPP (Employee Stock Purchase Plan)

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