New

National Inside Sales Leader

Ingersoll Rand
United States, North Carolina, Davidson
800 Beaty Street (Show on map)
Sep 04, 2025
National Inside Sales Leader BH Job ID: 3050 SF Job Req ID: 15191 Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. Job Title: National Inside Sales Leader Location: Davidson, NC Summary Ingersoll Rand is looking for a dynamic professional to lead our National Inside Sales team within our North America Compression Systems and Services business. This position will report directly to the Director of Demand Generation and will have opportunities for cross-brand/channel collaboration and development. This role is key to the organization because it will have responsibility for scaling successful inside sales processes and strategies across 16+ brands/channels within the North America region, as well as develop and deploy new value-add capabilities that deliver growth. The right candidate will bring a combination of experience in: customer service, problem solving, and direct to end-user sales. Scope of Role This position will lead a team of inside sales representatives to achieve sales targets, revenue growth, and ensure a world-class customer experience. The team will have responsibility for contacting and qualifying inbound customer leads coming from a variety of demand generation sources (ie. Website, customer events, IoT etc.) as well nurturing established opportunities in the sales pipeline. This role will also be involved in developing innovative outbound initiatives to drive growth aligned to the critical focus markets of the business. Primary Responsibilities Lead qualification: achieve established bookings goals by generating qualified opportunities from inbound leads to hand-off directly to the commercial channel to close. 90% of leads responded to within 5 minutes or less 23%+ of leads converted into qualified opportunities 10%+ of leads become orders Opportunity nurturing: increase win-rates on quoted opportunities by deploying nurturing tactics the keep customer moving through sales process. Service/parts quote follow-up Aged opportunity nurturing Outbound activities based on customer insights: identify new opportunities to drive demand with end-customers aligned to our commercial productivity objectives. Provide pre-sale/chat support for industrial eCommerce customers within the customer portal to increase conversion rate. Contact and generate qualified leads/opportunities for existing customer base leveraging IoT and other account-based insights. Customer Experience: ensure we are delivering a world-class customer experience as measured by our Net Promoter Score (NPS). Set meaningful targets for team members related to NPS scores and Time to Respond to Leads. Regular problem solving and root cause analysis on closed loop feedback process. Countermeasure deployment with cross functional teams to resolve root causes of customer pain points. Standard Work and Process Excellence : develop and maintain a robust infrastructure of standard work and best practices to ensure consistency and performance. Standard operating procedures for team members Best practices sharing and leverage across channels Clear mapping and process documents for salesforce.com reporting Commercial Channel program management : optimize sales funnel process end-to-end to ensure maximum realized potential of inbound leads with all commercial channels. Program requirements and expectations: enhancing and enforcing channel performance targets with direct and indirect channel partners. Reporting and performance reviews: salesforce.com reporting and process improvement measures. Talent Development: nurture and coach a large group of sales professionals to reach their full potential and individuals and as a team. Sales coaching and skills development. Career progression and organizational design. Sales Incentive Plan design and optimization. Professional Requirements 10+ years of experience in a sales and service environment required 5+ years of experience in people leadership, team leadership Bachelor's degree required from an accredited institution, with preference in marketing, engineering, operations, business management (or equivalent on the job experience) Direct experience and high level of comfort with Salesforce or equivalent CRM systems Excellent communication skills with ability to speak to technical requirements and specifications English fluency is required Competencies and Personal Characteristics Customer focused, easily building relationships and committed to exceeding customer expectations Robust leadership experience with proven record of coaching for performance and driving a high-performance team Results oriented, creative and energetic personality with a desire to WIN and take on new challenges Strong problem-solving skills, with a solution-driven mindset driven by analytics Communicates effectively, conveying clear understanding of the unique needs of different internal and external customers Comfort with leveraging reporting to manage processes and hit targets (ie salesforce.com) Ability to work in a matrixed organization, and work across other functional peers Excellent prioritization and organizational skills Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com. APPLY NOW