Library Coordinator, Access Services

• Resource Sharing is responsible for processing course reserves as well as consortium and interlibrary loan items, making materials accessible to patrons in print and electronically.
• Entrance Services is the first point of contact for all patrons and visitors to the Gelman Library. Entrance manages visitor sign-ins and most keyed access to the building.
• The Circulation Services Desk is responsible for maintaining a high level of customer service, checking in and out circulating materials, and collecting and assessing fines on customer accounts.
• The shelving function of the department is shared among all staff and is fielded through the Check Out desk, where staff prepares carts with materials to be re-shelved in the stacks areas.

• Delivers a high level of customer service to library patrons in a fast-paced physical environment.
• Performs daily Access Services duties: providing access to the building; verifying visitor eligibility; providing policy and procedural information to patrons; checking in and out materials; creating and correcting library accounts; basic cataloging of circulating incidentals; shelving of returned materials and reserve items; provides basic reference to patrons.
• Handles facility requests in the absence of the Library Ops team.
• Interprets library policies and procedures and assists users in facilitating access to the building, collections, and services.
• Coordinates daily activities for two service desks by communicating work expectations to Access Services staff as written on the schedule and uses judgment to alter activities based on the needs of the department.
• Works to solve complex questions and requests, and/or resolve problems, by exercising discretion and judgment in selecting the best solution based upon policies and customer circumstances. Consult with management as needed.
• Assists in training and monitoring staff on the use of automated systems such as Alma and PassagePoint, and other Access Services duties, including shelving, circulation, and entrance services.
• Provides feedback to the Access Services manager regarding employee performance.
• Provides feedback for and assists in the development of user guides, patron handouts, training materials, using word processing and other software.
• Participates in shelving activities which include sorting, shifting, and shelving the collection according to Library of Congress call number system.

• Experience in a public or academic library or customer service environment is preferred.
• Customer service experience (preferably in a library setting).
• One-year supervisory experience preferred
• Willingness, availability and flexibility to work a combination of daytime, evening, night, weekend and overnight hours.
• Ability to work independently and diplomatically with patrons and library staff.
• Ability to recognize the basic elements in a bibliographic citation.
• Knowledge of Library of Congress Call number classification, or ability to learn.
• Office computing skills and internet literacy, and the ability to learn a variety of systems and software.

The university is an Equal Employment Opportunity employer that does not unlawfully discriminate in any of its programs or activities on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity or expression, or on any other basis prohibited by applicable law.