Core Processing Associate

JOB SUMMARY: The Core Processing Associate is responsible for managing worn cores by receiving, inspecting, processing, shipping, and tracking physical and financial records of worn core items to Caterpillar and additional vendors. This individual must be very detail oriented and thorough, having the ability to manage multiple tasks while accurately adhering to the processes required and in accordance with Caterpillar specified Core Acceptance Criteria.

ESSENTIAL FUNCTIONS:

• Loads and unloads incoming and outgoing cores.
• Inspects worn cores using the Caterpillar specified Core Acceptance Criteria (CAC), while following policies, procedures, and guidelines.
• Creates core credit (CCR) requests in AX. Monitors daily via Caterpillar interface (CMIS2) to ensure accuracy. Makes corrections as needed.
• Packages, assigns case numbers, and ships worn cores to Caterpillar.
• Creates sales orders to customers for returned worn cores and/or rebills on core variances.
• Audits and updates records daily to ensure receipt of worn core by Caterpillar, accurate credits are issued to WSECO, and to reconcile any financial variance.
• Processes warranty shipments properly to meet proper timelines. . Contacts TEPS for warranty claims.
• Manages inventory and disposal of warranty cores according to established guidelines while adhering to good housekeeping and Contamination Control Standards.
• Communicates with all departments and branch locations in regards to outstanding worn cores, variances, etc.
• Acts as back-up Warehouse Associate in all functions and duties.
• Performs daily safety inspections and maintains safety logs of mobile equipment.
• Adheres to all customer care standards.
• Actively cares and advocates safety at Western States while adhering to all applicable safety policies, procedures and standards.
• May accomplish training and serve as a team member in support of Western States' strategic programs, projects, and initiatives.
• Work within and promote corporate vision, mission, and values of the organization.
• Perform other duties as assigned.

KNOWLEDGE SKILLS AND ABILITIES:

• Ability to operate a jib crane.
• Ability to identify non-Caterpillar cores.
• Ability to properly inspect lifting straps and chains.
• Knowledge of machine parts nomenclatures.
• Ability to develop and maintain effective working relationships with others.
• Ability to operate a forklift and obtain forklift operators certification.
• Ability to learn and use Microsoft Dynamics AX and CMIS2.
• Ability to effectively use Microsoft Office Products.
• Ability to work overtime and on call.

EDUCATION AND EXPERIENCE:

• Proof of high school diploma or General Education Degree (GED).
• Minimum 2 years' experience at a Western States warehouse or 4 years non-CAT warehouse experience required (4 or more years' experience in Western States Parts or Service preferred).
• Proof of driver's license and acceptable driving record.
• Must be able to communicate (speak, read, comprehend, write in English).

PHYSICAL CHARACTERISTICS:

• Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching, pushing, pulling, leaning and twisting.
• Able to lift up to 60 lbs. in accordance with Western States' Lifting Safe Work Practice to include amount and approach.
• Must be able to meet all safety requirements for applicable safety policies.