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Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and strengthen communities. Make an impact by joining ServiceSource, a champion for people with disabilities. Explore new opportunities! ServiceSource is an organization of talented people who drive innovation, embrace change, and serve humanity. Job Summary This position is responsible to provide effective customer service and achieve customer satisfaction by delivering services in a professional, courteous, and timely manner for our National Geospatial-Intelligence Agency (NGA) West Base Operations Support Contract. Primary Duties The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.
Plan and assign work to be accomplished by subordinates based on difficulty of assignments and capabilities of employees; set and adjust short-term priorities; prepare schedules for completion of work; reconcile assigned work to actual performance; monitor and submit reports on performance. Establish a daily, weekly, and monthly battle rhythm for their operations and ensure goals, deadlines and performance standards are met. Assess work performance; create metrics; perform quality control inspections; develop performance standards; follow administrative guidelines; and find ways to improve production, efficiency, or increase the quality of the work directed. Communicate with customers, employees and other individuals answering questions, and/or providing support regarding CAD, drawing requests, prints, drawing review. Assist Planning Manager - Engineering with management of contract development, planning and estimating, coordination with customers, quality assurance and internal quality control.
Additional Responsibilities
Review all documents for completeness and accuracy, identifying and resolving discrepancies, and providing timely and courteous customer service. Participate in hiring, employee counseling and termination of subordinates. Complete managerial tasks such as timesheets, evaluations, manager training, and training subordinate staff. Create/Implement/Ensure compliance of AutoCAD/REVIT standards and assist annex team with FAQ. AutoCAD subject matter expert; communicates in person, in writingand verbally with other managers and supervisors, contracting officer representatives, other government customers; recommends and implements solutions. Evaluates work performance of subordinates; trains; and gives advice, counsel, or instruction to employees on both work and administrative matters. Interviews candidates for positions in the unit; recommends appointment, promotion, or reassignments. Ensures compliance with SSI guidelines and directives. Identifies employee developmental and training needs; provides or arranges for needed development and training. Develops safety and job skills training materials and trains personnel. Ensures and enforce compliance with all SSI and Government security, quality control, safety/PPE, training requirements; and COVID-19 mitigation efforts. Provides workers proper equipment and resources to ensure operations run smoothly and safely. Hears and resolvescomplaints from employees, referring group grievances and more serious unresolved complaints to a higher-level supervisor or manager; effects minor disciplinary measures, such as warnings and reprimands; recommends other action in more serious cases. Perform other related duties as assigned.
Qualifications: Education, Experience, and Certification(s)
Knowledge, Skills, and Abilities
Working knowledge of AutoCAD/REVIT/Builder and project completion. Knowledge of administrative systems such as Microsoft, computerized maintenance management systems (CMMS) Archibus, and other project management software. Knowledge of principles and processes for providing customer and personal services.This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Personal computer (PC) knowledge leading to proficiency in various software and/or spreadsheet operations. Must be familiar with Microsoft Office (Word, Excel, and Access). Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Reading Comprehension - Understanding written sentences and paragraphs in work related documents. Managing one's own time and the time of others. Communicating effectively in writing as appropriate for the needs of the audience. Actively looking for ways to help people. Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems. Must have the ability to listen to and understand information and ideas presented through spoken words and sentences, communicate information and ideas in speaking so others will understand, read, and understand information and ideas presented in writing and to communicate information and ideas in writing so others will understand.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may occasionally lift or move products and supplies, up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet. What We Offer - for Benefit Eligible Employees May Include: Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance. A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. * Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company.
What We Offer - for Benefit Eligible Employees May Include: Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:
Health coverage for you and your family through Medical, Dental, and Vision plans. Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance. A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution. Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars. To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance. A generous paid time-off program in which the benefits increase based on your tenure with the company.
We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person's race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions. PAY TRANSPARENCY POLICY STATEMENT: The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information
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ServiceSource, Inc.
tuition assistance, 403(b), retirement plan
Sep 05, 2025